Chat Mitra vs Botspace: An Honest Look at Two Emerging Platforms
Skip the marketing. Here's what you actually need to know.
Two platforms with different pricing models. Chat Mitra charges per conversation sent. Botspace charges by engaged contacts (2-way conversations). Here's what actually matters when choosing between them.
January 2026
Feature by Feature Comparison: Chat Mitra vs Botspace
Detailed comparison to help you understand the differences and make an informed decision based on your business needs.
| Features | Botspace | |
|---|---|---|
| How You Pay | ₹0.20 per conversation sent + Meta's official rates (no markup) | Free plan available, or $15-$3,500+/month based on engaged contacts |
| Minimum Monthly Cost | None. Zero. Start for practically free. | $15/month (₹999) for Pro plan or free if limited |
| Setup Time | 30 minutes with onboarding call included | Self-service setup with documentation |
| Green Tick Verification | FREE with signup | ✔️ Supported |
| Unlimited Broadcasting | ✔️ Yes | ✔️ Yes |
| Free Onboarding | ✔️ Yes, dedicated phone support | ✔️ (Self-service documentation) |
| Monthly Subscription | ❌ None required | ✔️ Pro plan required ($15+/month) |
| Pricing Model | Pay-per-conversation (you pay when you send) | Pay-by-engaged-contacts (2-way conversations only) |
| Chatbot Builder | ✔️ (₹999/month optional) | ✔️ Included with AI Agent add-on |
| Payment Integration | ✔️ Razorpay, PayPal, Stripe | ✔️ Razorpay, Stripe |
| 24/7 Support | ✔️ Phone, WhatsApp, Email, Zoom | ✔️ Email/WhatsApp with SLA (48-72 hours) |
| Industry Templates | ✔️ Finance, Services, Education, Ecommerce | ✔️ Varies |
| Contact Management | ✔️ Advanced with tagging, segmentation | ✔️ Yes |
| Message Scheduling | ✔️ Yes | ✔️ Yes |
| API Access | ✔️ Full API for developers | ✔️ APIs & Webhooks available |
| Instagram Automation | ❌ WhatsApp only | ✔️ Yes (Comments, DMs, Reels, Live) |
| Team Members | ✔️ Unlimited | ✔️ 5 seats in Pro (1 in Free) |
| Integrations | Google Sheets, Shopify, WooCommerce, Razorpay | HubSpot, Shopify, ZohoCRM, Google Sheets, Razorpay, 2,000+ via Zapier |
| AI Features | ❌ Not built-in (chatbot is optional) | ✔️ Rex AI Agent ($0.30/resolution), AI Copilot, AI Insights |
| Markup on Meta Rates | None (₹0.20 is Chat Mitra's fee, you pay Meta separately) | None (0% markup on Meta fees) |
| Website | Visit | Visit |
| Pricing Page | https://chatmitra.com/pricing/ | https://bot.space/pricing |
Key Differences That Matter
Understanding the critical distinctions helps you choose the right platform for your business requirements.
Pricing Model Differences
Chat Mitra
Pay-per-conversation: ₹0.20 per message you send. You pay for broadcasts, bulk sends, everything.
360dialog
Pay-by-engaged-contacts: Based on how many contacts reply/interact with you. Only 2-way conversations count.
Chat Mitra: Broadcast 10,000 messages = ₹2,000 cost. Botspace: If only 1,000 reply = ~₹1,000 cost (but subscription too). For broadcasts without replies, Chat Mitra costs more.
Engaged Contact Definition
Chat Mitra
Engagement doesn't matter for billing. You pay for sending. 10,000 broadcasts = ₹2,000 whether 0 or 10,000 reply.
360dialog
Only 2-way conversations count. If you broadcast to 10,000 and 1,000 reply, only 1,000 are 'engaged.' You pay for 1,000, not 10,000.
Botspace wins for broadcast-heavy businesses with low reply rates. Chat Mitra wins for conversation-heavy businesses or when you need guaranteed costs.
Feature Set
Chat Mitra
WhatsApp only. No Instagram. Focuses on messaging excellence.
360dialog
WhatsApp + Instagram automation included. Add Rex AI Agent ($0.30/resolution). More channels, more features.
Chat Mitra: Simpler, focused. Botspace: More comprehensive. Choose based on whether you need Instagram automation.
Support & Onboarding
Chat Mitra
Dedicated onboarding call. Phone support 24/7. You have a person you can reach.
360dialog
Self-service documentation + support via email/WhatsApp. SLA of 48-72 hours. More hands-off.
Chat Mitra wins for hands-on support. Botspace is more self-service but has 2,000+ integrations so you need less hand-holding.
Which Solution Works Best for Different Business Scenarios?
Real world scenarios showing when each platform delivers maximum value.
Ecommerce Store - High Volume Broadcasts (50,000/month, 5% Reply Rate)
Bulk order confirmations, shipping updates, promotions. Most people don't reply.
Chat Mitra Approach
50,000 broadcasts × ₹0.20 = ₹10,000/month + Meta rates (~₹30,000 total). You pay for all sends.
360dialog Approach
$15 subscription + billing based on 2,500 engaged contacts (5% of 50K) = ~₹2,500 + Meta rates (~₹12,500 total). Much cheaper.
Botspace. You're not getting replies, so paying by engaged contacts saves money.
Customer Support Team - High Conversation Volume (1,000 Daily Back-and-Forth Chats)
Real conversations where customers reply. Service messages, support tickets.
Chat Mitra Approach
1,000 conversations/day × 30 × ₹0.20 = ₹6,000/month + Meta rates. Predictable.
360dialog Approach
$15-35/month + ~30,000 engaged contacts (1,000 × 30 × ~1 per person) = ₹4,000-5,000 + Meta rates. Similar cost.
Tie. Both similar pricing for 2-way conversations. Choose based on features (Instagram? AI Agent?) or support.
Finance Business - 100 KYC/Loan Conversations Daily (Mostly Replies)
Loan verification, KYC updates, approval notifications. High engagement.
Chat Mitra Approach
100/day × 30 × ₹0.20 = ₹600/month + Meta rates (~₹1,500 total).
360dialog Approach
$15 subscription + ~3,000 engaged contacts = ₹1,000-1,200 + Meta rates (~₹3,500-4,000 total).
Chat Mitra. Cheaper and has finance-specific templates ready to go. Botspace charges by engaged contacts.
Service Business Testing WhatsApp + Instagram (Uncertain About ROI)
Not sure if WhatsApp + Instagram marketing will work. Want to test both.
Chat Mitra Approach
Pay ₹500-1,000 to test WhatsApp. Can't do Instagram.
360dialog Approach
Free plan available (1 seat, 5 workflows, unlimited contacts). Test WhatsApp + Instagram for $0.
Botspace. Free plan lets you test both channels with zero risk. Chat Mitra doesn't have free tier.
Scaling Brand - 100,000+ Engaged Conversations Monthly
High engagement, multiple channels, needs white glove support.
Chat Mitra Approach
100,000 × ₹0.20 = ₹20,000/month (Chat Mitra) + Meta. Would need custom pricing at this scale.
360dialog Approach
Botspace pricing table shows $3,500+/month at this scale + Meta rates. Both need custom conversations.
Both would need enterprise discussion. Botspace's infrastructure is designed for this scale.
Problems WhatsApp Business Platforms Solve
Understanding how modern platforms address common business communication challenges.
Problem
You send bulk promotions (50K messages) but only 5% reply. Paying per conversation would cost you ₹10,000+ for all sends.
Solution
Botspace charges by engaged contacts. Only count the 2,500 who reply.
Business Impact
Save ~₹7,500/month if you're broadcast-heavy with low reply rates.
Problem
You're a finance business with industry-specific needs (KYC, loan approvals) but Botspace focuses on general use.
Solution
Chat Mitra has finance templates ready. Support understands finance workflows.
Business Impact
Launch in days, not weeks. Pre-built templates = no custom development needed.
Problem
You want to automate both WhatsApp and Instagram but Chat Mitra is WhatsApp-only.
Solution
Botspace includes Instagram automation (comments, DMs, Stories). One platform, two channels.
Business Impact
Unified analytics, unified workflows. One dashboard for WhatsApp + Instagram.
Problem
You need hand-holding during setup but Botspace's self-service approach is frustrating.
Solution
Chat Mitra includes onboarding call + 24/7 phone support.
Business Impact
Get live help when stuck. Someone understands your specific use case.
Problem
You're unsure if WhatsApp marketing will work for your business and don't want to commit.
Solution
Botspace's free plan lets you test WhatsApp + Instagram with zero cost.
Business Impact
Prove ROI before spending money. Build confidence before upgrading to paid.
Which One Should You Actually Use?
- Pick Chat Mitra if: You have predictable messaging needs, you need hands-on support, you're in finance/education/services, or you want the simplest pricing model (₹0.20/conversation).
- Pick Botspace if: You're broadcast-heavy with low reply rates, you need Instagram automation, you want to test for free first, or you need 2,000+ integrations.
- Pricing clarity: For 50K broadcasts with 5% reply: Chat Mitra costs ₹10,000+ (all sends). Botspace costs ~₹1,000 (engaged contacts only). For 1K daily conversations: Both cost similar after Meta fees.
- Support style matters: Chat Mitra = personal support team. Botspace = self-service (but with comprehensive docs and integrations).
- Both are no-markup platforms. Neither charges a markup on Meta rates. That's good. The difference is in their own pricing models and features.
- Free vs Hands-On: Botspace has a free tier to test. Chat Mitra has hands-on onboarding. Choose based on preference: test for free or get hands-on help.
Technical Specifications Comparison
Detailed technical details for developers and technical decision-makers.
| Specification | Chat Mitra | 360dialog |
|---|---|---|
| Conversations Per Second | 1,000+ per second | Not publicly specified, but handles 5,000+ customers at scale |
| Channels Supported | WhatsApp only | WhatsApp + Instagram (Comments, DMs, Reels, Story Replies) |
| Free Tier Available | ❌ No (but no minimum commitment either) | ✔️ Yes (1 seat, 5 workflows, unlimited contacts) |
| Onboarding | Dedicated call, 30 minutes, phone support | Self-service documentation, email support |
| Team Collaboration | Unlimited team members at no extra cost | 5 seats in Pro, unlimited in Premium |
Understanding 360dialog: What It Does Well and Where It Has Limitations
Strengths
- ✓ Free plan is genuinely free. Test WhatsApp + Instagram with zero risk before committing any money.
- ✓ Pricing by engaged contacts is smart for broadcast-heavy businesses. You don't pay for unresponsive broadcasts.
- ✓ Instagram automation included in all plans. Comment automations, DM replies, Reels—all built-in.
- ✓ Comprehensive integrations: 2,000+ via Zapier plus native Shopify, HubSpot, ZohoCRM, Google Sheets.
- ✓ Rex AI Agent is powerful. Pay $0.30 per resolved conversation, not a flat monthly fee like Chat Mitra.
- ✓ Self-service approach means you're not dependent on support for day-to-day operations.
- ✓ Volume discounts at scale. Price per 1K contacts drops from ₹500 (at 500 contacts) to ₹272 (at 1.5M).
Limitations
- − Self-service setup takes longer than Chat Mitra's dedicated onboarding call.
- − Support is email-heavy with 48-72 hour SLA. If something breaks, you wait. Chat Mitra answers immediately.
- − Not ideal for broadcast-heavy, low-engagement use cases. If 90% of your sends go unanswered, you're still charged by engagement.
- − Engaged contact definition can be confusing. Both incoming and outgoing required. Some edge cases aren't clear.
- − Doesn't have industry-specific templates. Everything is generic. Finance, education, services need custom setup.
- − More expensive for conversation-heavy support teams. Chat Mitra's ₹0.20 per conversation is cheaper.
- − Instagram automation limits you to their platform. Can't export to other systems easily.
Why Businesses Choose Chat Mitra Over Alternatives
Discover how Chat Mitra addresses business communication challenges with innovative features and exceptional value.
No Markup on Meta Rates (Both Platforms)
Neither Chat Mitra nor Botspace charges a markup on Meta's WhatsApp fees. That's good—many competitors charge 10-20% markup.
Both pass through Meta's rates directly. The difference is in their own fees (Chat Mitra's ₹0.20 vs Botspace's engaged contact model).
Different Pricing Makes Sense for Different Businesses
Chat Mitra's per-conversation model fits businesses with predictable sending. Botspace's engaged-contact model fits broadcast-heavy businesses.
Chat Mitra: Good for support, notifications, real conversations. Botspace: Good for marketing, promotions, low-engagement broadcasts.
Botspace Has Instagram, Chat Mitra Doesn't
If you need WhatsApp + Instagram automation in one place, Botspace includes it. Chat Mitra is WhatsApp-only.
Botspace: Comment automation, DM automation, Reels, Story replies. Chat Mitra: WhatsApp messaging only (but does it excellently).
Chat Mitra Has Hands-On Support, Botspace Is Self-Service
Chat Mitra includes dedicated onboarding + 24/7 phone support. Botspace is self-service with email support (48-72hr SLA).
Chat Mitra: You can call someone at 3 AM. Botspace: You have comprehensive docs + 2,000+ integrations so you need less support.
AI Features Are Add-Ons in Both
Chat Mitra's chatbot costs ₹999/month. Botspace's Rex AI Agent costs ₹10 per resolution + $9/mo per seat for AI Copilot.
Chat Mitra: Flat fee chatbot. Botspace: Pay-per-resolution AI + add-on for copilot. Different pricing models, similar functionality.
Both Start Fast But Differently
Chat Mitra: Guided 30-minute setup. Botspace: Self-service with free plan to test.
Chat Mitra: Faster time-to-first-message. Botspace: Faster time-to-ROI (start free, test before paying).
Ready to Transform Your WhatsApp Business Communication?
Start with transparent pricing, expert onboarding, and 24/7 support. See the difference in hours, not days.
Compare ChatMitra with Other Solutions
Discover why leading businesses choose ChatMitra for their WhatsApp communication needs
Frequently Asked Questions
Is Botspace a direct competitor to Chat Mitra?
Partially. Both offer WhatsApp messaging and automation, but Botspace specializes more in conversational AI and chatbot experiences. Chat Mitra focuses on business messaging, broadcasting, and customer communication. They overlap but serve slightly different primary purposes.
Which platform has better chatbot AI capabilities?
Botspace emphasizes advanced conversational AI and natural language processing for chatbots. Chat Mitra offers chatbot functionality but prioritizes business messaging templates and broadcasting. If AI-driven conversations are critical, Botspace may have deeper capabilities.
What's the pricing difference between Chat Mitra and Botspace?
Chat Mitra: ₹0.20 per conversation. Botspace: Typically subscription-based pricing (varies). Chat Mitra's variable cost model is often cheaper for lower volumes, but Botspace's fixed pricing may be better at high volumes.
If I want both messaging and advanced AI chatbots, which is better?
If AI conversation quality is critical, consider Botspace. If you need reliable messaging with basic automation, Chat Mitra. Some businesses use both—Chat Mitra for broadcast messaging, Botspace for AI-driven customer conversations.
How do onboarding experiences compare?
Chat Mitra: 30-minute guided onboarding with phone support. Botspace: Setup varies based on customization needs. Chat Mitra offers faster, simpler onboarding; Botspace setup depends on chatbot complexity.
Which platform is better for customer support automation?
Chat Mitra: Good for structured support flows (tickets, FAQs, escalations). Botspace: Better for AI-powered conversations that feel natural and context-aware. Choose Chat Mitra for efficiency, Botspace for conversational experience.
Can I broadcast messages on both platforms?
Chat Mitra: Yes, unlimited broadcasting included. Botspace: Broadcasting capability exists but may be secondary to AI conversation focus. Chat Mitra is the better choice if broadcasting is primary use case.
What about team collaboration features?
Chat Mitra: Unlimited team members. Botspace: Varies by plan. Chat Mitra typically offers more straightforward team collaboration for business messaging.
Is Botspace more expensive for AI capabilities?
Generally yes, if you need advanced AI chatbots. Botspace's pricing reflects AI sophistication. Chat Mitra is cheaper if you need basic automation. For cutting-edge conversational AI, expect to pay more with Botspace.
Should a small business choose Chat Mitra or Botspace?
Small businesses should typically choose Chat Mitra for cost and simplicity. Botspace is better if you specifically need advanced AI chatbots. Chat Mitra is more accessible for businesses just starting with WhatsApp automation.