Chat Mitra vs Gallabox: An Honest Look at Two WhatsApp Platforms
Two different approaches to WhatsApp Business API. One focuses on pay-as-you-go with instant support. The other offers fixed subscriptions with eCommerce focus. Here's what actually matters when choosing between them.
Gallabox's team chat interface is clunky. Multiple team members can't see each other's messages clearly. Chat Mitra's shared inbox means perfect visibility. For teams, visibility is everything.
Gallabox's Team Collaboration: Looks Shared, Feels Fragmented
Gallabox tries to be a shared inbox. But messages overlap, context gets lost, and team members don't know if someone already replied. Chat Mitra's shared inbox is genuinely transparent.
Last updated: January 2026
Feature by Feature Comparison: Chat Mitra vs Gallabox
| Features | Gallabox | |
|---|---|---|
| How You Pay | ₹0.20 per conversation, zero markups or hidden fees | Fixed monthly: Starter ₹999, Growth ₹2,999, Scale ₹5,999 (before add-ons) |
| Minimum Monthly Cost | ₹0. Seriously. Start with nothing. | ₹999/month even if you send zero messages |
| Setup Time | 30 minutes with guided onboarding | 24-48 hours, mostly self service documentation |
| Green Tick Verification | FREE - included in every plan | Free in Growth/Scale plans, extra in Starter |
| Message Broadcasting | Unlimited conversations, no limits | Unlimited in all plans |
| Onboarding Support | Free setup call where they walk you through everything | Limited. Mostly FAQ and documentation. |
| Contract Terms | Month-to-month. Cancel anytime. | Monthly billing. Can cancel with notice. |
| Hidden Costs | None. What you see is what you pay. | Yes. Shopify integration (₹400/month), 19.99% markup on marketing messages, other add-ons |
| Chatbot Builder | Free basic version included. Advanced (₹999/month) for complex flows | Basic, eCommerce-focused automation included |
| Payment Integration | Razorpay, PayPal, Stripe ready | Razorpay, PayPal via custom integration |
| Customer Support | 24/7 via phone, WhatsApp, email, Zoom call | Email and chat. Expect 1 to 2 days for response. |
| Chatbot Templates | Industry-specific (finance, mentorship, healthcare, retail) | Limited. Mostly eCommerce order flows. |
| Contact Management | Advanced - import, tag, segment, bulk operations | Standard - basic import and tagging |
| Message Scheduling | Schedule messages for specific times | Available but basic |
| Analytics | Full conversation and chatbot analytics | Growth/Scale plans only. Starter excluded. |
| Strategy & Consulting | Free template strategy and optimization help | Not included |
| Response Time | Minutes for most issues, not hours or days | 24-48 hours via email/chat |
| API Access | Full API documentation for developers | Available but requires custom setup |
| Data Location | India, GDPR compliant | India, GDPR compliant |
| Website | Visit | Visit |
| Pricing Page | Visit | Visit |
This comparison is made by Chat Mitra team. We have kept it fully honest, good and bad points of competitors also mentioned.
Cost Structure
Chat Mitra
₹0.20 per conversation you actually send. Send 1,000 conversations = ₹200 total (plus Meta rates). Send 10 conversations = ₹2.
Gallabox
₹999 minimum per month whether you send 1 message or 10,000. At high volumes, you might add ₹400/month for Shopify, plus 19.99% markup on marketing conversations.
For a business starting out: Chat Mitra costs ₹500/month for 2,500 conversations. Gallabox costs ₹999/month minimum (Starter plan). For established businesses: At 50,000 conversations/month, Chat Mitra costs roughly ₹10,000. Gallabox costs ₹5,999 (Scale plan) but add-ons push it higher. The breakeven point is roughly 5,000-7,000 conversations per month.
Getting Started
Chat Mitra
Someone from the team calls you. You set it up together in 30 minutes. They handle Meta verification, template creation, everything.
Gallabox
You follow documentation and set things up yourself. Might take 24-48 hours if you're new to WhatsApp Business API. Faster if you're technical.
If you need to launch this week: Chat Mitra wins. If you prefer learning things yourself and don't mind the documentation: Gallabox might actually feel better because you have full control.
When Support Matters
Chat Mitra
Your template gets rejected by Meta at 3 PM. You call Chat Mitra. Someone picks up, explains the issue, helps you fix it. Resolved in 30 minutes.
Gallabox
Your template gets rejected. You email Gallabox. You wait until tomorrow (or next day) for a response. Meanwhile, you can't send messages.
For time-sensitive campaigns or critical business messaging: Chat Mitra's instant support saves money and frustration. For non-urgent setups: Gallabox's slower support might not matter.
What You Can Actually Do
Chat Mitra
Pre built chatbot templates for finance (loan inquiries), mentorship (booking flows), healthcare (appointment reminders), retail (order updates). Free customization.
Gallabox
Chatbot templates focused on eCommerce (order confirmations, shipping updates). Great for online stores. Limited for other industries.
Running an online store? Gallabox's eCommerce focus makes sense. Running a finance, education, or service business? Chat Mitra's flexibility is worth more.
Which Solution Works Best for Different Business Scenarios?
Real world scenarios showing when each platform delivers maximum value.
Furniture E-Commerce: 100 Orders/Week
Online furniture store sending product catalogs, delivery date confirmations, assembly service bookings, and post-delivery follow-ups.
Chat Mitra Approach
₹1,500-2,000/month. Shared inbox with clear team collaboration. When 2 staff members chat, both see full conversation.
Gallabox Approach
Gallabox: Chat management needed improvement. Team miscommunication caused customer confusion.
Chat Mitra. Better team collaboration interface.
"Deepti, e-commerce owner: 'Gallabox felt disjointed. My 2 support team members couldn't see each other's conversations. Customer would get replies from both of them independently. Chaos. Chat Mitra's shared inbox means they work together, not against each other.'"
Medical Equipment Supplier: 200+ Clients
B2B medical equipment supplier sending product specifications, quotations, order confirmations, and delivery schedules to hospitals and clinics.
Chat Mitra Approach
₹2,000-2,500/month. Send quotations via Google Sheets link or PDF (flexible). No software limitations.
Gallabox Approach
Gallabox: Quotation feature rigid. Founder had to switch tools for complex quotes (frustrating).
Chat Mitra. Flexibility in quotation delivery.
"Dr. Jain, med equipment supplier: 'Gallabox's quotation tool couldn't handle our multi-page specifications with pricing matrices. I ended up sending quotes via email, defeating the purpose. Chat Mitra let me send detailed Google Sheets quotations seamlessly.'"
Travel Agency: 300+ Bookings/Month
Travel agency sending destination guides, booking confirmations, visa status updates, and travel reminders.
Chat Mitra Approach
₹1,800-2,300/month. Send bulk documents, organized lists, schedule multiple confirmations.
Gallabox Approach
Gallabox: Each document required separate message. Customers got spammed with 10+ individual messages.
Chat Mitra. Better document bundling and scheduling.
"Pooja, travel agency owner: 'Gallabox made me send visa forms, hotel confirmations, and travel insurance separately. Customer got 8 messages in a row. Felt spammy. Chat Mitra let me organize documents and schedule them smartly. Customers felt valued, not spammed.'"
Problems WhatsApp Business Platforms Solve
Understanding how modern platforms address common business communication challenges.
Problem
You're starting a small business and paying ₹999/month for WhatsApp API feels like a waste when you might only send 50-100 messages daily
Solution
Chat Mitra's pay-as-you-go model means you pay ₹500-1,000/month at that volume, not ₹999 minimum
Business Impact
A startup testing WhatsApp as a channel doesn't need to commit ₹999/month. Save that money for actual business needs.
Problem
You're running a finance or education business, but all the templates you find are for eCommerce (orders, shipping, delivery)
Solution
Chat Mitra has industry specific templates for finance (loan updates), education (mentorship bookings), healthcare, services
Business Impact
You don't waste 10+ hours building custom chatbot flows from scratch. You customize existing templates in 30 minutes.
Problem
Your WhatsApp integration breaks during peak business hours and you need help NOW, not in 1 to 2 days
Solution
Chat Mitra offers 24/7 support via phone, WhatsApp, email, and Zoom – response time in minutes, not days
Business Impact
A broken message delivery issue costs money. Fixing it in 30 minutes vs. 24-48 hours saves thousands.
Problem
You're paying extra fees for integrations (Shopify costs ₹400/month) and hidden markups (19.99% on marketing conversations) that add up fast
Solution
Chat Mitra's transparent pricing has zero hidden costs. All integrations (Google Sheets, Shopify, WooCommerce) available without extra fees
Business Impact
At scale, Gallabox's add-ons and markups add ₹3,000-5,000/month to your bill. Chat Mitra keeps it simple.
Problem
You need to set up WhatsApp Business API this week but don't have a developer on staff
Solution
Chat Mitra's 30 minute guided setup vs. Gallabox's 24-48 hour self service documentation
Business Impact
You launch faster, start getting customer responses sooner, build competitive advantage.
Problem
You want free consultation on how to use WhatsApp effectively for YOUR specific business (not generic templates)
Solution
Chat Mitra includes free template strategy and optimization help. Gallabox doesn't offer this.
Business Impact
You get expert advice on message types, timing, automation without paying extra for consulting.
When Gallabox's Interface Actually Works
You have a small team (2-3 people) with simple workflows
With tiny teams and simple messaging, Gallabox's issues become minor. You naturally avoid the chaos that hits larger teams.
Understanding Gallabox: What It Does Well and Where It Has Limitations
Strengths
- ✓ Gallabox's eCommerce integration is genuinely good. If you run a Shopify or WooCommerce store, their platform is built specifically for that workflow. Order confirmations, shipping updates, payment reminders – all built in.
- ✓ They've been around and have case studies. If you want to see how other stores use WhatsApp, Gallabox has documented examples.
- ✓ Gallabox's Growth and Scale plans include analytics dashboards. If you care deeply about seeing every metric, their dashboard is detailed.
- ✓ They offer a no-code chatbot builder for eCommerce flows. Simple order automation doesn't require understanding complex logic.
- ✓ Gallabox includes green tick verification in Growth/Scale plans, which adds brand trust without extra cost.
- ✓ If you're looking for a platform that specializes in your industry, Gallabox is the eCommerce specialist.
Limitations
- − ₹999/month Starter plan minimum means you're paying even if you only send 50 messages/month. For a business testing WhatsApp, that's a commitment you might not want to make.
- − The add-on costs add up fast: ₹400/month for Shopify, 19.99% markup on marketing conversations (roughly ₹300-1,000/month depending on volume), analytics only in higher plans. You think you're paying ₹999, but the actual bill is ₹2,000+.
- − Templates are eCommerce-focused. If you're a finance company, education platform, or service business, their templates don't fit. You'd need to build custom flows.
- − Email and chat support with 1-2 day response times frustrates users. If your template gets rejected by Meta on Friday, you wait until Monday for help.
- − Setting it up yourself takes 24-48 hours and requires following technical documentation. If you're not technical, this can feel overwhelming.
- − No free strategy or consulting. They don't help optimize your messaging or chatbot flows. You figure it out yourself.
- − Analytics dashboard only available in Growth/Scale plans. If you're on Starter (₹999/month), you can't see conversation analytics.
Chat Mitra's Core Advantages (And When These Matter Most)
Discover how Chat Mitra addresses business communication challenges with innovative features and exceptional value.
You Only Pay for What You Actually Send.This is Chat Mitra's strongest advantage for small to mid businesses.
Most platforms charge a monthly fee whether you use it or not. Chat Mitra charges ₹0.20 per conversation. Send 10 messages one month and 10,000 the next. Your cost matches what you actually do.
₹0.20 per conversation + Meta's base rates. At 5,000 conversations/month, you pay roughly ₹1,000 + Meta rates. Gallabox charges ₹999 minimum just to start, regardless of volume.
Setup Doesn't Require a Developer or 48 Hours
You sign up, someone calls you, they walk you through creating your first template and sending a test message. You're running within 30 minutes. Most people can do this without technical knowledge.
Chat Mitra handles Meta verification, template creation, number setup. You just answer questions about your business type. Gallabox requires you to follow documentation yourself.
Pre-Built Templates for Your Actual Industry
Instead of staring at a blank canvas, Chat Mitra has templates ready for finance (loan inquiries), mentorship (bookings), healthcare (appointments), retail (orders). Customize them for your business.
A finance company doesn't figure out messaging logic from scratch. Template already says 'Send loan offer → Customer clicks → Auto-send KYC instructions.' You just customize with your rates.
Someone Actually Answers the Phone When You Need Help
It sounds simple but it's rare. When something breaks at 2 PM on a Wednesday, you can call or WhatsApp someone and explain the problem instead of waiting 1 to 2 days for email support.
24/7 support via phone, WhatsApp, email, or Zoom. Most issues resolved in minutes during business hours, not 1 to 2 days. GRS Capital got this support when scaling their loan lead campaigns.
Everything Is Connected Without Extra Fees
If you use Google Sheets for your contact list, Shopify for your store, or WooCommerce for your website, Chat Mitra works with those. No ₹400/month integration fees like Gallabox charges for Shopify.
Razorpay for payments, Google Sheets for data, Shopify for orders – all ready to go. Gallabox charges ₹400/month for Shopify integration alone.
Advanced Contact Management Without Learning a CRM
Upload thousands of contacts, organize them into groups, add tags like 'high-value' or 'inactive for 3 months,' send targeted messages. You do this through the web interface, not code.
Import CSV → Tag → Segment → Send. CodeQueue used this to streamline mentorship bookings without building custom systems.
Your Team Deserves a Shared Inbox That Actually Works.
Gallabox's team chat is fragmented. Messages overlap. Context gets lost. Chat Mitra's true shared inbox means perfect transparency. Your team works together, not against each other.
Frequently Asked Questions
What's the key difference between Chat Mitra and Gallabox?
Both are WhatsApp platforms. Chat Mitra focuses on affordable messaging with ₹0.20/conversation pricing. Gallabox emphasizes team collaboration and CRM features. Chat Mitra is better for budget-conscious messaging; Gallabox is better for team-heavy support operations.
How do the pricing models compare?
Chat Mitra: ₹0.20 per conversation, zero monthly cost. Gallabox: Subscription based monthly plans. Chat Mitra is significantly cheaper for lower/medium volumes.
For a support team of 5 people, which is more cost-effective?
If your team needs strong CRM and collaboration features, Gallabox may be designed for that use case. If you prioritize low costs, Chat Mitra. For a 5-person support team, evaluate based on whether message volume or team collaboration is priority.
Which platform has better team collaboration features?
Gallabox is typically built for team-based support with robust collaboration features. Chat Mitra offers team support but is simpler. If 5-10+ team members collaborating on complex tickets is your use case, Gallabox may be better.
What about WhatsApp automation and templates?
Chat Mitra: Pre built industry templates included. Gallabox: Automation available but may require more setup. Chat Mitra's templates get you running faster.
Can both handle high-volume customer support?
Yes. Gallabox is perhaps more designed for large support teams managing multiple conversations. Chat Mitra handles high volume through pricing efficiency. Both work, but for large support teams, Gallabox's collaboration may be better.
Which platform is better for a small e-commerce store?
Chat Mitra. You don't need extensive team collaboration features. Just send order confirmations, shipping updates, and handle simple customer questions. Chat Mitra's affordability wins here.
What if I need a unified inbox for my team?
Gallabox is likely better for unified team inboxes and collaborative support. Chat Mitra offers team access but isn't primarily built for complex multi-person conversation management.
How do customer support experiences differ?
Chat Mitra: 24/7 phone, WhatsApp, email support. Gallabox: Support varies by plan. Chat Mitra's immediate phone support is a differentiator.
Should I choose based on team size or message volume?
If team size > 3 and collaboration is critical: Gallabox. If message volume is high but team is small: Chat Mitra. If you're unsure, Chat Mitra's zero-commitment model lets you test without risk.