Gallabox Pricing and Alternatives (2026): Plans, Seat Limits, What Else Works
Gallabox Basic is ₹2,999 a month billed quarterly, and it caps you at three users with no option to buy more. If your team is growing, that limit matters more than the price.
Short answer
Chat Mitra and Gallabox both target Indian SMBs for WhatsApp Business API, but their pricing and feature sets differ significantly. Chat Mitra's Starter plan is free forever at ₹0.20 per conversation with free subscription and zero markup on Meta charges; Pro is ₹999/month (15-day free trial) when you need Auto Reply, AI Chatbot, API access and Webhooks. Gallabox charges monthly plans billed quarterly: Growth ₹2,999/month, Scale ₹6,999/month, Pro ₹16,999/month — you pay this minimum regardless of how many messages you send. Add-ons include Shopify integration (~₹415/month) and extra users (~₹1,245/month each). Chat Mitra includes all integrations free (Shopify, WooCommerce), while Gallabox charges for add-ons. Chat Mitra offers multi-project architecture allowing agencies to manage multiple brands from one account. Gallabox has native CRM integrations with Zoho and HubSpot and is purpose-built for eCommerce workflows. For businesses wanting usage-based pricing with free subscription floor, Chat Mitra is dramatically more affordable at low-to-medium volumes. For high-volume eCommerce stores needing deep Shopify/WooCommerce automation, Gallabox's subscription becomes more justifiable.
Last updated: August 2026
Feature by Feature Comparison: Chat Mitra vs Gallabox
| Features | Chat Mitra | Gallabox |
|---|---|---|
| Free Starter Plan | Yes — Starter plan is ₹0/month, free forever | None — plans start at ₹2,999/month (billed quarterly) |
| Free Trial | 15-day free trial on the Pro plan | 7-day free trial |
| Starting Paid Plan | Pro at ₹999/month | Basic at ₹2,999/month (₹2,399/month billed annually) |
| Customer Support | Human support via call, live chat, email, Google Meet | Email and chat. Expect 1 to 2 days for response. |
| UI/UX | ★★★★★ (5/5) | ★★★☆☆ (3/5) |
| API Speed | Up to 250 messages/second | Varies by plan, roughly 100-300/second on Starter up to 500-1,000/second on Scale |
| Live Chat Dashboard | Yes — real-time live chat dashboard included | Not published |
| Time for 10,000 Message Broadcast | About 10 minutes | Not published |
| Integrations | Zero. All integrations included free (Shopify, WooCommerce). | Native Shopify/WooCommerce integration, plus CRM integrations with Zoho and HubSpot |
| How You Pay | ₹0.20 per conversation, zero markups or hidden fees | Subscription billed quarterly, or annually for 25% less: Basic ₹2,999/month (₹2,399 annual), Essential ₹6,999 (₹5,599), Advanced ₹16,999 (₹13,599). |
| Minimum Monthly Cost | ₹0 on Starter (free subscription). | Basic at ₹2,999/month (₹2,399/month billed annually) |
| Setup Time | 30 minutes with guided onboarding | 24-48 hours, mostly self service documentation |
| Message Broadcasting | Available on the free Starter plan — unlimited conversations, no limits | Not available on the free plan — broadcasting requires a paid plan |
| Onboarding Support | Free setup call where they walk you through everything | Limited. Mostly FAQ and documentation. |
| Contract Terms | Month-to-month. Cancel anytime. | Monthly billing. 7-day free trial. 3 months free on annual plans for migration. |
| Hidden Costs | None. What you see is what you pay. | Yes. Extra users ~₹1,245/month each (Scale/Pro only), Shopify add-on ~₹415/month, other add-ons |
| Chatbot Builder | Free basic version included. Advanced (₹999/month) for complex flows | Basic, eCommerce-focused automation included |
| Chatbot Templates | Industry-specific (finance, mentorship, healthcare, retail) | Limited. Mostly eCommerce order flows. |
| Contact Management | Advanced - import, tag, segment, bulk operations | Limited - basic import and tagging |
| Message Scheduling | Schedule messages for specific times | Available but basic |
| Analytics | Full conversation and chatbot analytics | Scale/Pro plans only. Growth excluded. |
| Strategy & Consulting | Free template strategy and optimization help | Not included |
| Response Time | Minutes for most issues, not hours or days | 24-48 hours via email/chat |
| Developer API | Full API documentation for developers, plus full webhook support with automatic retry logic | Available but requires custom setup; webhooks supported on higher plans |
| Data Location | India | India, GDPR compliant, SOC2 Type II certified |
| Uptime/Reliability | Real time delivery tracking and status updates | Not published. Ask for it in writing if uptime matters to you. |
| Message History Retention | 90-day message history. Unlimited contact storage. | Depends on plan. Growth/Scale plans include longer retention. |
| Website | Visit | Visit |
| Pricing Page | Visit | Visit |
Written by the Chat Mitra team. Gallabox's plan names, seat caps and quarterly billing were checked against gallabox.com in August 2026.
As the Chat Mitra team, we have an inherent bias—read this alongside competitor reviews and case studies to make the best decision for your business.
Gallabox pricing checked against their official pricing page · August 2026 · re-checked every 30 days
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Cost Structure
Chat Mitra
₹0.20 per conversation you actually send. Send 1,000 conversations = ₹200 total (plus Meta rates). Send 10 conversations = ₹2.
Gallabox
₹2,999/month on Basic, billed quarterly, whether you send 1 message or 10,000 — and Basic is capped at 3 users with no option to buy a fourth at any price. Growing past three means Essential at ₹6,999, where extra seats are ₹1,200/month each.
At 2,500 conversations Chat Mitra's platform fee is ₹500 against Gallabox's ₹2,999 quarterly-billed minimum. At 50,000 the subscription model catches up: Chat Mitra Enterprise is a flat ₹2,499 with the per-conversation fee removed, against Gallabox Essential at ₹6,999. The real question on Gallabox is usually seats, not volume — Basic's 3-user ceiling is what forces most upgrades.
Getting Started
Chat Mitra
Someone from the team calls you. You set it up together in 30 minutes. They handle Meta verification, template creation, everything.
Gallabox
You follow documentation and set things up yourself. Might take 24-48 hours if you're new to WhatsApp Business API. Faster if you're technical.
If you need to launch this week: Chat Mitra wins. If you prefer learning things yourself and don't mind the documentation: Gallabox might actually feel better because you have full control.
When Support Matters
Chat Mitra
Your template gets rejected by Meta at 3 PM. You call Chat Mitra. Someone picks up, explains the issue, helps you fix it. Resolved in 30 minutes.
Gallabox
Your template gets rejected. You email Gallabox. You wait until tomorrow (or next day) for a response. Meanwhile, you can't send messages.
For time-sensitive campaigns or critical business messaging: Chat Mitra's instant support saves money and frustration. For non-urgent setups: Gallabox's slower support might not matter.
What You Can Actually Do
Chat Mitra
Pre built chatbot templates for finance (loan inquiries), mentorship (booking flows), healthcare (appointment reminders), retail (order updates). Free customization.
Gallabox
Chatbot templates focused on eCommerce (order confirmations, shipping updates). Great for online stores. Limited for other industries.
Running an online store? Gallabox's eCommerce focus makes sense. Running a finance, education, or service business? Chat Mitra's flexibility is worth more.
Which Solution Works Best for Different Business Scenarios?
Modelled scenarios comparing how each platform handles a typical workload. Figures are illustrative, not customer results.
Local Service Business: Low-Volume, High-Value WhatsApp Messaging
A home services company (electricians, plumbers, AC repair) sending job confirmation messages, technician arrival updates, and invoice summaries to 200-400 customers per month.
Chat Mitra Approach
₹60-80/month on Starter (300-400 conversations × ₹0.20). Free subscription. Scales with actual usage — busy months cost more, slow months cost less.
Gallabox Approach
Gallabox: ₹2,999/month on Basic, billed quarterly, capped at 3 users. No pay-per-use option, and the subscription runs through slow months.
Chat Mitra. For service businesses with 200-500 conversations/month, the subscription minimum makes Gallabox 37-50x more expensive than needed.
Worth checking before you commit
Gallabox bills quarterly — ₹8,997 up front on Basic. If your business is seasonal, you pay the same in your quietest month as your busiest.
Medical Equipment Supplier: 200+ Clients
B2B medical equipment supplier sending product specifications, quotations, order confirmations, and delivery schedules to hospitals and clinics.
Chat Mitra Approach
₹2,000-2,500/month. Send quotations via PDF or document links (flexible). No software limitations.
Gallabox Approach
Gallabox: the quotation feature is structured rather than free-form, so complex quotes may need a separate tool.
Chat Mitra. Flexibility in quotation delivery.
Worth checking before you commit
If you send quotations or specifications, test the document handling with your actual files before committing to a quarter.
Travel Agency: 300+ Bookings/Month
Travel agency sending destination guides, booking confirmations, visa status updates, and travel reminders.
Chat Mitra Approach
₹1,800-2,300/month. Send bulk documents, organized lists, schedule multiple confirmations.
Gallabox Approach
Gallabox: documents are sent as separate messages rather than bundled, so a document-heavy journey takes more messages.
Chat Mitra. Better document bundling and scheduling.
Worth checking before you commit
Check how many separate messages a typical customer journey takes on each platform. Document-heavy workflows are where the difference shows up.
Which One Should You Actually Use?
- Pick Chat Mitra if: You're a small business, you want to launch quickly, cost matters to you, you like having someone to call when things go wrong, and you're not exclusively eCommerce. Perfect for services, finance, mentorship, healthcare, and retail.
- Pick Gallabox if: You run an online store on Shopify or WooCommerce, you prefer self service setup, you don't mind paying for integrations and add-ons, and you want eCommerce-specific automation built in.
- The price difference is massive: At 2,500 conversations/month, Chat Mitra costs ₹500-1,000 while Gallabox costs ₹2,999/month minimum (Growth, billed quarterly). At 10,000 conversations/month, Chat Mitra costs roughly ₹2,000 while Gallabox costs ₹6,999/month for Scale plus add-ons.
- Speed matters if you're in a rush: Chat Mitra launches in 30 minutes. Gallabox takes 24-48 hours. If you need to start this week, Chat Mitra wins.
- Support speed matters to different teams: If having phone support is crucial (broken integrations cost money), Chat Mitra is the choice. If you're okay waiting 1 to 2 days and prefer email, Gallabox works.
- Hidden costs vs. transparent costs: Gallabox's subscription pricing plus add-ons (extra users ~₹1,245/month, Shopify ~₹415/month) catch people by surprise. Chat Mitra's ₹0.20 pricing is what you pay, nothing more. Know what you're getting into.
Understanding Gallabox: What It Does Well and Where It Has Limitations
Strengths
- ✓ Gallabox's eCommerce integration is genuinely good. If you run a Shopify or WooCommerce store, their platform is built specifically for that workflow. Order confirmations, shipping updates, payment reminders – all built in.
- ✓ They've been around and have case studies. If you want to see how other stores use WhatsApp, Gallabox has documented examples.
- ✓ Gallabox's Growth and Scale plans include analytics dashboards. If you care deeply about seeing every metric, their dashboard is detailed.
- ✓ They offer a no-code chatbot builder for eCommerce flows. Simple order automation doesn't require understanding complex logic.
- ✓ If you're looking for a platform that specializes in your industry, Gallabox is the eCommerce specialist.
Limitations
- − ₹2,999/month on Basic, billed quarterly, means ₹8,997 up front even if you send 50 messages a month. For a business testing WhatsApp, that is a steep way to find out.
- − The add-on costs add up fast: extra users ~₹1,245/month each on Scale/Pro, Shopify add-on ~₹415/month, analytics only in higher plans. You think you're paying ₹2,999, but the actual bill climbs quickly with add-ons.
- − Templates are eCommerce-focused. If you're a finance company, education platform, or service business, their templates don't fit. You'd need to build custom flows.
- − Email and chat support with 1-2 day response times frustrates users. If your template gets rejected by Meta on Friday, you wait until Monday for help.
- − Setting it up yourself takes 24-48 hours and requires following technical documentation. If you're not technical, this can feel overwhelming.
- − No free strategy or consulting. They don't help optimize your messaging or chatbot flows. You figure it out yourself.
- − Fuller analytics sit on Essential and Advanced. On Basic (₹2,999/month) the reporting is limited — and Basic is also where the 3-user cap bites.
Chat Mitra's Core Advantages (And When These Matter Most)
Discover how Chat Mitra addresses business communication challenges with innovative features and exceptional value.
You Only Pay for What You Actually Send.This is Chat Mitra's strongest advantage for small to mid businesses.
Most platforms charge a monthly fee whether you use it or not. Chat Mitra charges ₹0.20 per conversation. Send 10 messages one month and 10,000 the next. Your cost matches what you actually do.
₹0.20 per conversation, plus Meta's per-message rates. At 5,000 conversations/month, you pay roughly ₹1,000 + Meta rates. Gallabox charges ₹2,999/month on Basic, billed quarterly, just to start — regardless of volume, and capped at 3 users.
Setup Doesn't Require a Developer or 48 Hours
You sign up, someone calls you, they walk you through creating your first template and sending a test message. You're running within 30 minutes. Most people can do this without technical knowledge.
Chat Mitra handles Meta verification, template creation, number setup. You just answer questions about your business type. Gallabox requires you to follow documentation yourself.
Pre-Built Templates for Your Actual Industry
Instead of staring at a blank canvas, Chat Mitra has templates ready for finance (loan inquiries), mentorship (bookings), healthcare (appointments), retail (orders). Customize them for your business.
A finance company doesn't figure out messaging logic from scratch. Template already says 'Send loan offer → Customer clicks → Auto-send KYC instructions.' You just customize with your rates.
Someone Actually Answers the Phone When You Need Help
It sounds simple but it's rare. When something breaks at 2 PM on a Wednesday, you can call or WhatsApp someone and explain the problem instead of waiting 1 to 2 days for email support.
Human support via phone, WhatsApp, email, or Google Meet. Most issues resolved in minutes during business hours, not 1 to 2 days.
Everything Is Connected Without Extra Fees
If you use Shopify for your store or WooCommerce for your website, Chat Mitra works with those. No $5/month Shopify add-on fees like Gallabox charges.
Shopify for orders, WooCommerce for e-commerce — all ready to go. Gallabox charges $5/month for Shopify integration as an add-on.
Advanced Contact Management Without Learning a CRM
Upload thousands of contacts, organize them into groups, add tags like 'high-value' or 'inactive for 3 months,' send targeted messages. You do this through the web interface, not code.
Import CSV → Tag → Segment → Send. CodeQueue used this to streamline mentorship bookings without building custom systems.
Businesses actually running on Chat Mitra
Named customers with published results, rather than anonymous stories. Each links to the full write-up.
- Organic Pads D2C women's health brand — from garage startup to 12X sales growth on WhatsApp.
- Nandyal Real Estate A small property team closing around 20 deals a month through WhatsApp leads.
- GRS Capital Loan lead generation in Khammam, moved off cold calling onto WhatsApp.
- CodeQueue Career guidance platform running sign-ups, OTPs and session reminders.
- My Choice Holiday Travel operator handling booking updates and deals from one number.
One thing to factor in before you choose: 1 October 2026
From 1 October 2026, Meta starts charging for two things that are free today: service messages, and utility messages sent inside the 24-hour customer service window. If a large share of your volume is order updates and support replies, your bill goes up on that date no matter which platform you are on.
This is a Meta change, not a provider one, so it applies to Chat Mitra and Gallabox equally. Worth asking anyone you are evaluating how they plan to price it.
Meta's current India rates: ₹0.8631 per marketing message, ₹0.1150 for utility and authentication. Add 18% GST to those and to whatever platform fee you pay.
Compare Gallabox with other options
Still deciding? These platforms compete for the same budget. You can also work out your WhatsApp Business API cost for your own volume, or browse every WhatsApp Business API comparison. If you are specifically after a replacement, there is a fuller list of Gallabox alternatives .
Pay for What You Send. Not a Fixed Monthly Subscription.
Gallabox requires a subscription of ₹2,999/month for Basic, billed quarterly, capped at 3 users. Chat Mitra charges ₹0.20 per conversation with free subscription on Starter. Send 400 conversations this month? That's ₹80. No contract. No minimum. Pay only for what you actually send.
Frequently Asked Questions
What's the key difference between Chat Mitra and Gallabox?
Both are WhatsApp platforms. Chat Mitra focuses on affordable messaging with ₹0.20/conversation pricing. Gallabox emphasizes team collaboration and CRM features. Chat Mitra is better for budget-conscious messaging; Gallabox is better for team-heavy support operations.
How do the pricing models compare?
Chat Mitra: Starter plan is free forever at ₹0.20 per conversation with free subscription; Pro is ₹999/month (15-day trial) with Auto Reply, AI Chatbot, API and Webhooks. Gallabox: subscription-based monthly plans. Chat Mitra is significantly cheaper for lower/medium volumes.
For a support team of 5 people, which is more cost-effective?
If your team needs strong CRM and collaboration features, Gallabox may be designed for that use case. If you prioritize low costs, Chat Mitra. For a 5-person support team, evaluate based on whether message volume or team collaboration is priority.
Which platform has better team collaboration features?
Gallabox is typically built for team-based support with robust collaboration features. Chat Mitra offers team support but is simpler. If 5-10+ team members collaborating on complex tickets is your use case, Gallabox may be better.
What about WhatsApp automation and templates?
Chat Mitra: Pre built industry templates included. Gallabox: Automation available but may require more setup. Chat Mitra's templates get you running faster.
Can both handle high-volume customer support?
Yes. Gallabox is perhaps more designed for large support teams managing multiple conversations. Chat Mitra handles high volume through pricing efficiency. Both work, but for large support teams, Gallabox's collaboration may be better.
Which platform is better for a small e-commerce store?
Chat Mitra. You don't need extensive team collaboration features. Just send order confirmations, shipping updates, and handle simple customer questions. Chat Mitra's affordability wins here.
What if I need a unified inbox for my team?
Gallabox is likely better for unified team inboxes and collaborative support. Chat Mitra offers team access but isn't primarily built for complex multi-person conversation management.
How do customer support experiences differ?
Chat Mitra: Human phone, WhatsApp, email support. Gallabox: Support varies by plan. Chat Mitra's immediate phone support is a differentiator.
Should I choose based on team size or message volume?
If team size > 3 and collaboration is critical: Gallabox. If message volume is high but team is small: Chat Mitra. If you're unsure, Chat Mitra's zero-commitment model lets you test without risk.
