Interakt Pricing in 2026: Plans, Message Rates and What They Add on Meta
Interakt gives you unlimited agents, which is genuinely rare. The part worth checking is the message rate: ₹0.949 to ₹0.970 for marketing, against Meta's own ₹0.8631.
Short answer
Chat Mitra and Interakt are WhatsApp Business API platforms serving Indian businesses with distinct approaches. Chat Mitra has two plans: Starter is free forever at ₹0.20 per conversation with free subscription (broadcasting, team inbox, integrations included), and Pro is ₹999/month (15-day free trial) adding Auto Reply, AI Chatbot, API access and Webhooks. Both plans include unlimited team members and free integrations. Interakt offers a free Starter plan (basic tier, unlimited agents), Growth at ₹2,799/month (WhatsApp + Instagram, unlimited agents), and Advanced at ₹3,799/month (advanced chatbots, auto-assignment), before taxes. Interakt also charges per message above Meta's published rates: marketing ₹0.949-0.970 against Meta's ₹0.8631, authentication ₹0.127-0.129 and utility ₹0.140-0.160 against Meta's ₹0.1150, with service messages free. Chat Mitra also offers an Enterprise plan at ₹2,499/month that removes the ₹0.20 per-conversation fee entirely. Chat Mitra provides a multi-project architecture ideal for agencies managing multiple brands and 100+ templates across 10+ industries. Interakt is backed by Haptik and Jio/Reliance, has a deeper native Shopify app integration, and supports click-to-WhatsApp ads management. Chat Mitra includes phone support and free onboarding. For e-commerce businesses deeply invested in Shopify, Interakt's native app offers tighter integration. For multi-industry businesses wanting affordable, transparent pricing, Chat Mitra is more cost-effective.
Last updated: August 2026
Feature by Feature Comparison: Chat Mitra vs Interakt
| Features | Chat Mitra | Interakt |
|---|---|---|
| Free Starter Plan | Yes — Starter plan is ₹0/month, free forever | Yes — free Starter tier (basic features, unlimited agents, no WhatsApp access) |
| Free Trial | 15-day free trial on the Pro plan | Not published |
| Starting Paid Plan | Pro at ₹999/month | Growth at ₹2,799/month |
| Customer Support | Human support via call, live chat, email, Google Meet | Email only. Expect 2-3 days for response. |
| UI/UX | ★★★★★ (5/5) | ★★★☆☆ (3/5) |
| API Speed | Up to 250 messages/second | Not published |
| Live Chat Dashboard | Yes — real-time live chat dashboard included | Not published |
| Time for 10,000 Message Broadcast | About 10 minutes | Not published |
| Integrations | Zero. All integrations included free (Shopify, WooCommerce). | Native Shopify and WooCommerce integration, plus click-to-WhatsApp ads management |
| How You Pay | ₹0.20 per conversation, zero markups or hidden fees | Tiered plans, plus taxes: Starter free (basic features), Growth ₹2,799/month (WhatsApp + Instagram), Advanced ₹3,799/month (advanced chatbots, auto-assignment). Quarterly billing saves 8%, yearly 20%. |
| Minimum Monthly Cost | ₹0 on Starter (free subscription). | Growth at ₹2,799/month |
| Setup Time | 30 minutes with guided onboarding | 24-48 hours with free onboarding support |
| Message Broadcasting | Available on the free Starter plan — unlimited conversations, no limits | Not available on the free plan — broadcasting requires a paid plan |
| Onboarding Support | Free setup call where they walk you through everything | Free onboarding and setup assistance |
| Contract Terms | Month-to-month. Cancel anytime. | Monthly or yearly billing. Can cancel with notice. |
| Hidden Costs | None. What you see is what you pay. | Per-message charges on top of the plan: marketing ₹0.949-0.970, authentication ₹0.127-0.129, utility ₹0.140-0.160, service free. Meta's own marketing rate is ₹0.8631, so roughly 10-12% sits on top. |
| Chatbot Builder | Free basic version included. Advanced (₹999/month) for complex flows | Basic automation in Growth. Advanced chatbots with auto-assignment in Advanced plan. |
| Chatbot Templates | Industry-specific (finance, mentorship, healthcare, retail) | Limited. Mostly eCommerce order flows. |
| Contact Management | Advanced - import, tag, segment, bulk operations | Limited - basic import and tagging |
| Message Scheduling | Schedule messages for specific times | Available but limited |
| Analytics | Full conversation and chatbot analytics | Basic analytics included |
| Strategy & Consulting | Free template strategy and optimization help | Not included |
| Response Time | Minutes for most issues | 2-3 days via email |
| Developer API | Full API documentation for developers, including webhooks with automatic retry logic | Available but requires custom setup. Webhooks supported. |
| Data Location | India | India, GDPR compliant |
| Uptime/Reliability | Real time delivery tracking and status updates | Not published. Ask for it in writing if uptime matters to you. |
| Message History Retention | 90-day message history. Unlimited contact storage. | Depends on plan. Both plans include basic history retention. |
| Website | Visit | Visit |
| Pricing Page | Visit | Visit |
Written by the Chat Mitra team. Interakt's plan prices and per-message rates were checked against interakt.shop in August 2026, including the rates they publish above Meta's.
As the Chat Mitra team, we have an inherent bias—read this alongside competitor reviews and case studies to make the best decision for your business.
Interakt pricing checked against their official pricing page · August 2026 · re-checked every 30 days
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Cost Structure
Chat Mitra
₹0.20 per conversation you actually send. Send 1,000 conversations = ₹200 total. Send 10 conversations = ₹2.
Interakt
Starter is free but basic (no WhatsApp). For WhatsApp you need Growth at ₹2,799/month plus per-message costs — marketing around ₹0.958, utility ₹0.150, authentication ₹0.128 — against Meta's ₹0.8631 and ₹0.1150. Advanced is ₹3,799/month. Agents are unlimited on every tier, which is genuinely rare.
At 2,500 conversations Chat Mitra's platform fee is ₹500 on Starter; Interakt needs Growth at ₹2,799 before messages. At 50,000 the picture flips toward the subscription model: Chat Mitra Enterprise is a flat ₹2,499 with the per-conversation fee removed, against Interakt's ₹2,799-3,799 plus roughly 10-12% on every marketing message. Price your own mix — the per-message gap matters more than the subscription at that volume.
Getting Started
Chat Mitra
Someone from the team calls you. You set it up together in 30 minutes. They handle Meta verification, template creation, everything.
Interakt
You get free onboarding support but mostly self service. Takes 24-48 hours. Less hands-on than Chat Mitra.
If you need to launch this week and want personal guidance: Chat Mitra wins. If you prefer learning things yourself with free support available: Interakt might feel better because you have more control and still get help.
When Support Matters
Chat Mitra
Your template gets rejected by Meta at 3 PM. You call Chat Mitra. Someone picks up, explains the issue, helps you fix it. Resolved in 30 minutes.
Interakt
Your template gets rejected. You email Interakt. You wait 2-3 days for a response. Meanwhile, you can't send messages.
For time-sensitive campaigns or critical business messaging: Chat Mitra's instant support saves money and frustration. For non-urgent setups: Interakt's slower support might not matter.
What You Can Actually Do
Chat Mitra
Pre built chatbot templates for finance (loan inquiries), mentorship (booking flows), healthcare (appointment reminders), retail (order updates). Free customization.
Interakt
Basic automation and templates focused on eCommerce (order confirmations, shipping updates). Great for online stores. Limited for other industries.
Running an online store? Interakt's eCommerce focus is practical. Running a finance, education, or service business? Chat Mitra's flexibility and industry templates are worth more.
Which Solution Works Best for Different Business Scenarios?
Modelled scenarios comparing how each platform handles a typical workload. Figures are illustrative, not customer results.
Crypto Exchange: High-Value Transaction Alerts
Cryptocurrency exchange sending login alerts, transaction confirmations, withdrawal approvals, and security notifications.
Chat Mitra Approach
₹5,000-8,000/month. Message delivery focus for time-sensitive security notifications.
Interakt Approach
Interakt: Good feature set but not purpose-built for delivery-critical security scenarios.
Chat Mitra. Message delivery focus suited time-sensitive security alerts.
Worth checking before you commit
For time-critical alerts, ask about throughput and delivery reporting rather than features. Interakt gives you unlimited agents on every tier, which matters more for support than for alerting.
Fintech App: Real-Time Payment Confirmations
Payment app sending transaction confirmations, card-linked notifications, refund alerts, and fraud warnings.
Chat Mitra Approach
₹3,000-4,000/month. Delivery reliability focus. Full message history. Audit trail.
Interakt Approach
Interakt: Good reliability but not purpose-built for delivery-critical payment scenarios.
Chat Mitra. Delivery reliability focus was the deciding factor.
Worth checking before you commit
Interakt charges roughly 10-12% above Meta's rate per message — ₹0.949-0.970 for marketing against ₹0.8631. At high transactional volume that per-message gap outweighs the subscription difference.
B2B Marketplace: Vendor Onboarding Automation
Marketplace automating vendor onboarding: KYC verification status, document requests, payout confirmations, and commission breakdowns.
Chat Mitra Approach
₹2,500-3,500/month. Free basic chatbot. Advanced flows in ₹999/month add-on. Less developer work.
Interakt Approach
Interakt: Would require API integration + custom development.
Chat Mitra. Chatbot templates saved developer time.
Worth checking before you commit
If you are automating onboarding, check whether the chatbot builder is included in the tier you are pricing. On Interakt the advanced flows sit on the ₹3,799 Advanced plan.
Which One Should You Actually Use?
- Pick Chat Mitra if: You're a small business, you want to launch quickly, cost matters to you, you like having someone to call when things go wrong, and you're not exclusively eCommerce. Perfect for services, finance, mentorship, healthcare, and retail.
- Pick Interakt if: You run an eCommerce store on Shopify or WooCommerce, you prefer self service onboarding with support available, you're okay with fixed monthly costs, and you want eCommerce-specific features built in.
- At 2,500 conversations Chat Mitra's platform fee is ₹500-1,000 against Interakt's ₹2,799 on Growth plus per-message charges. At 10,000, Chat Mitra is roughly ₹2,000 on Pro or a flat ₹2,499 on Enterprise, against ₹2,799-3,799 plus roughly 10-12% on every marketing message.
- Speed matters if you're in a rush: Chat Mitra launches in 30 minutes with personal guidance. Interakt takes 24-48 hours but offers free onboarding. If you need to start this week, Chat Mitra wins.
- Support speed matters to different teams: If having phone support is crucial (broken integrations cost money), Chat Mitra is the choice. If you're okay waiting 2-3 days and prefer email, Interakt works for less urgent issues.
- Hidden costs vs. transparent costs: Chat Mitra is ₹0.20 per conversation with zero hidden fees. Interakt charges base subscription plus per-message costs (Growth: Marketing ₹0.970, Auth ₹0.129, Utility ₹0.160). Know what you're getting into and choose based on your actual monthly volume.
Understanding Interakt: What It Does Well and Where It Has Limitations
Strengths
- ✓ Interakt offers a user-friendly platform specifically designed for eCommerce businesses. If you run a Shopify or WooCommerce store, their platform is built specifically for that workflow.
- ✓ Free onboarding and setup assistance included. They help you get started without charging setup fees, unlike some competitors.
- ✓ Interakt's integration with Shopify and WooCommerce is seamless. Order confirmations, shipping updates, and payment reminders work out of the box.
- ✓ Offers a free Starter plan (basic tier, unlimited agents), useful for businesses starting on Instagram. WhatsApp plans start at ₹2,799/month (Growth) and ₹3,799/month (Advanced), before taxes.
- ✓ If you're an online store focused on order management, Interakt specializes in this and does it well.
Limitations
- − The free Starter plan does not include WhatsApp. For that you need Growth at ₹2,799/month — a real commitment if you send 50 messages a month.
- − No pay-as-you-go option for WhatsApp. You pay ₹2,799+/month regardless of usage, plus per-message costs above Meta's rates (marketing around ₹0.958 against Meta's ₹0.8631, utility ₹0.150 against ₹0.1150). Slow months cost the same.
- − Email-only support with 2-3 day response times. If your template gets rejected by Meta on Friday, you wait until Monday or later for help.
- − Basic chatbot builder with limited automation. If you need complex flows or non-eCommerce automation, you'd need to build custom integrations.
- − Templates are eCommerce-focused. If you're a finance company, education platform, or service business, their templates don't fit. You'd need to build custom flows.
- − No free strategy or consulting. They don't help optimize your messaging or chatbot flows. You figure it out yourself.
- − Limited to eCommerce use cases. If your business isn't selling products, Interakt feels like a poor fit.
Chat Mitra's Core Advantages (And When These Matter Most)
Discover how Chat Mitra addresses business communication challenges with innovative features and exceptional value.
You Only Pay for What You Actually Send.This is Chat Mitra's strongest advantage for small to mid businesses.
Most platforms charge a monthly fee whether you use it or not. Chat Mitra charges ₹0.20 per conversation. Send 10 messages one month and 10,000 the next. Your cost matches what you actually do.
₹0.20 per conversation plus Meta's rates. At 5,000 conversations the platform fee is about ₹1,000. Interakt charges ₹2,799/month for WhatsApp access on Growth, plus per-message costs above Meta's rates.
Setup Doesn't Require a Developer but You Get Personal Help
You sign up, someone calls you, they walk you through creating your first template and sending a test message. You're running within 30 minutes. Most people can do this without technical knowledge.
Chat Mitra handles Meta verification, template creation, number setup. You just answer questions about your business type. Interakt offers free onboarding but it's mostly self service documentation.
Pre-Built Templates for Your Actual Industry
Instead of staring at a blank canvas, Chat Mitra has templates ready for finance (loan inquiries), mentorship (bookings), healthcare (appointments), retail (orders). Customize them for your business.
A finance company doesn't figure out messaging logic from scratch. Template already says 'Send loan offer → Customer clicks → Auto-send KYC instructions.' You just customize with your rates.
Someone Actually Answers the Phone When You Need Help
It sounds simple but it's rare. When something breaks at 2 PM on a Wednesday, you can call or WhatsApp someone and explain the problem instead of waiting 2-3 days for email support.
Human support via phone, WhatsApp, email, or Google Meet. Most issues resolved in minutes during business hours, not 2-3 days.
Everything Is Included Without Extra Fees
If you use Shopify for your store or WooCommerce for your website, Chat Mitra works with those. No hidden fees like some platforms charge.
Shopify for orders, WooCommerce for e-commerce — all ready to go. No surprise charges. Everything included in your ₹0.20 per conversation.
Advanced Contact Management Without Learning a CRM
Upload thousands of contacts, organize them into groups, add tags like 'high-value' or 'inactive for 3 months,' send targeted messages. You do this through the web interface, not code.
Import CSV → Tag → Segment → Send. CodeQueue used this to streamline mentorship bookings without building custom systems.
Businesses actually running on Chat Mitra
Named customers with published results, rather than anonymous stories. Each links to the full write-up.
- Organic Pads D2C women's health brand — from garage startup to 12X sales growth on WhatsApp.
- Nandyal Real Estate A small property team closing around 20 deals a month through WhatsApp leads.
- GRS Capital Loan lead generation in Khammam, moved off cold calling onto WhatsApp.
- CodeQueue Career guidance platform running sign-ups, OTPs and session reminders.
- My Choice Holiday Travel operator handling booking updates and deals from one number.
One thing to factor in before you choose: 1 October 2026
From 1 October 2026, Meta starts charging for two things that are free today: service messages, and utility messages sent inside the 24-hour customer service window. If a large share of your volume is order updates and support replies, your bill goes up on that date no matter which platform you are on.
This is a Meta change, not a provider one, so it applies to Chat Mitra and Interakt equally. Worth asking anyone you are evaluating how they plan to price it.
Meta's current India rates: ₹0.8631 per marketing message, ₹0.1150 for utility and authentication. Add 18% GST to those and to whatever platform fee you pay.
Compare Interakt with other options
Still deciding? These platforms compete for the same budget. You can also work out your WhatsApp Business API cost for your own volume, or browse every WhatsApp Business API comparison. If you are specifically after a replacement, there is a fuller list of Interakt alternatives .
Fast Delivery Matters for Security Alerts and Payment Confirmations.
For security alerts, payment confirmations, or time-sensitive notifications, Chat Mitra's delivery reliability keeps your customers protected.
Frequently Asked Questions
How do Chat Mitra and Interakt compare?
Both focus on WhatsApp business messaging. Chat Mitra emphasizes affordability (₹0.20/conversation). Interakt may emphasize automation and CRM features. Chat Mitra is better for cost-conscious businesses; Interakt for feature-rich automation.
What's the pricing difference?
Chat Mitra: Starter plan is free forever at ₹0.20 per conversation with free subscription; Pro is ₹999/month (15-day trial) with Auto Reply, AI Chatbot, API and Webhooks. Interakt: subscription-based monthly plans. Chat Mitra is significantly cheaper for lower/medium volumes.
Which platform has better automation capabilities?
This depends on Interakt's current offerings. If advanced automation is critical, Interakt may be stronger. Chat Mitra offers automation but is simpler. For complex workflows, evaluate both feature sets.
What about CRM integration and contact management?
Chat Mitra: Good contact management with tagging and segmentation. Interakt: May offer deeper CRM features. If you need robust CRM, compare both. For simple contact management, Chat Mitra suffices.
How do support experiences compare?
Chat Mitra: phone, WhatsApp, email support. Interakt: Support varies. Chat Mitra's immediate phone support is a strong differentiator.
Which platform is better for e-commerce?
Chat Mitra has pre built ecommerce templates for orders and shipping. Interakt has broader automation. Both work, but Chat Mitra is faster to setup for basic ecommerce needs.
What if I need both messaging and advanced automation?
Evaluate Interakt's automation depth. If it's significantly superior and worth the cost difference, choose Interakt. Otherwise, Chat Mitra with optional ₹999/month chatbot covers most needs.
Is there a free trial period?
Chat Mitra: Effectively free—start with ₹0.20/conversation. Interakt: Likely requires signup for paid tier. Chat Mitra's zero-minimum is more risk-free.
Which platform is simpler to set up?
Chat Mitra: 30 minutes with guided onboarding. Interakt: Setup complexity depends on automation needs. Chat Mitra is simpler for basic use cases.
For a service business with appointment reminders, which is better?
Chat Mitra. Their appointment templates are pre built and ready. You don't need advanced automation—just reliable reminders. Chat Mitra's simplicity and affordability are perfect.
