Chat Mitra vs Sleekflow: An Honest Look at Two WhatsApp Platforms
Skip the marketing. Here's what you actually need to know.
Two different approaches to WhatsApp Business API. One focuses on transparent per-conversation pricing with hands-on support. The other offers fixed subscription with eCommerce omnichannel focus. Here's what actually matters when choosing between them.
January 2026
Feature by Feature Comparison: Chat Mitra vs Sleekflow
Detailed comparison to help you understand the differences and make an informed decision based on your business needs.
| Features | Sleekflow | |
|---|---|---|
| How You Pay | ₹0.20 per conversation, zero markups or hidden fees | Fixed monthly: Starter $29, Pro $99 (plus WhatsApp message costs) |
| Minimum Monthly Cost | ₹0. Seriously. Start with nothing. | $29/month (~₹2,400) even if you send zero messages |
| Setup Time | 30 minutes with guided onboarding | 24-48 hours with basic onboarding |
| Green Tick Verification | FREE - included in every plan | Supported through API integration |
| Message Broadcasting | Unlimited conversations, no limits | Unlimited broadcasts included |
| Onboarding Support | Free setup call where they walk you through everything | Basic. Mostly self-service with limited guidance. |
| Contract Terms | Month-to-month. Cancel anytime. | Monthly or annual billing. Can cancel with notice. |
| Hidden Costs | None. What you see is what you pay. | Yes. Add-ons for advanced features, integrations may incur charges |
| Chatbot Builder | Free basic version included. Advanced (₹999/month) for complex flows | Yes, eCommerce-focused automation included |
| Payment Integration | Razorpay, PayPal, Stripe ready | Stripe, PayPal via integration |
| Customer Support | 24/7 via phone, WhatsApp, email, Zoom call | Chat and email. 1-2 day response time. |
| Chatbot Templates | Industry-specific (finance, mentorship, healthcare, retail) | eCommerce-focused (orders, shipping, payments) |
| Contact Management | Advanced - import, tag, segment, bulk operations | Standard - basic import and tagging |
| Message Scheduling | Schedule messages for specific times | Available but limited |
| Analytics | Full conversation and chatbot analytics | Basic analytics included |
| Strategy & Consulting | Free template strategy and optimization help | Not included |
| Response Time | Minutes for most issues | 1-2 days via chat/email |
| Omnichannel Support | WhatsApp focused with native integrations | Facebook Messenger, Instagram, WhatsApp, Email unified |
| API Access | Full API documentation for developers | Available but requires custom integration |
| Data Location | India, GDPR compliant | Global data centers, GDPR compliant |
| Website | Visit | Visit |
| Pricing Page | https://chatmitra.com/pricing/ | https://sleekflow.io/pricing |
Key Differences That Matter
Understanding the critical distinctions helps you choose the right platform for your business requirements.
Cost Structure
Chat Mitra
₹0.20 per conversation you actually send. Send 1,000 conversations = ₹200. Send 10 = ₹2.
360dialog
$29-99 fixed per month (~₹2,400-8,200) whether you send 1 message or 10,000. Plus WhatsApp charges and potential add-ons on top.
For small volume: Chat Mitra at 500 conversations/month costs roughly ₹100. Sleekflow costs $29 (~₹2,400). That's 24x cheaper. For high volume: At 50,000 conversations/month, Chat Mitra costs roughly ₹10,000. Sleekflow costs $29 (Starter) but add WhatsApp charges and add-ons. The math strongly favors Chat Mitra for small-medium businesses.
Getting Started
Chat Mitra
Someone from the team calls you. 30 minutes guided setup. They handle Meta verification, template creation, everything.
360dialog
Basic onboarding support. You follow documentation yourself. 24-48 hours minimum setup time. Less hands-on than Chat Mitra.
If you need to launch this week: Chat Mitra wins. If you prefer self-service: Sleekflow might be acceptable, but slower.
What It's Built For
Chat Mitra
WhatsApp-first platform with specific templates for different industries. Designed for any business type.
360dialog
Omnichannel eCommerce platform. Sleekflow unifies Facebook, Instagram, WhatsApp, Email. If you need all channels, Sleekflow makes sense. If you only need WhatsApp, it's overkill.
Running an online store needing Facebook + Instagram + WhatsApp? Sleekflow's omnichannel unification saves integrating multiple vendors. Running a service business with WhatsApp only? Chat Mitra is simpler and cheaper.
When Support Matters
Chat Mitra
Template rejected? Call Chat Mitra. Fixed in 30 minutes. Integration broken? Same thing.
360dialog
Template rejected? Chat Sleekflow support. Wait 1-2 days for a response. Meanwhile, your campaigns are down.
For time-sensitive campaigns: Chat Mitra's instant support saves money. For non-urgent setups: Sleekflow's slower support might not matter.
Which Solution Works Best for Different Business Scenarios?
Real world scenarios showing when each platform delivers maximum value.
Small Clothing Store: 1,000 Monthly Messages
Order confirmations, shipping updates, customer inquiries
Chat Mitra Approach
Roughly ₹500-1,000/month depending on conversation length. Setup in 30 minutes.
360dialog Approach
$29/month (~₹2,400) plus WhatsApp charges. 24-48 hours setup. Omnichannel features might be overkill.
Chat Mitra is 2-4x cheaper and launches faster. Sleekflow's omnichannel is more than needed for WhatsApp-only stores.
Fashion Retailer: 5,000 Monthly Messages Across Facebook + WhatsApp
Product inquiries via Facebook Messenger, order updates via WhatsApp, customer support across both
Chat Mitra Approach
₹5,000-8,000/month for WhatsApp only. Would need separate Facebook tool.
360dialog Approach
$29-99/month (~₹2,400-8,200) for both channels unified. Omnichannel saves integrating two platforms.
Sleekflow if you truly need unified Facebook + WhatsApp management. Chat Mitra if WhatsApp alone is enough.
Finance Company: 2,000 Loan Inquiry Conversations
Loan offers, KYC updates, approval notifications, customer support
Chat Mitra Approach
₹4,000-6,000/month. Finance-specific templates included free. Strategy support included.
360dialog Approach
$29/month (~₹2,400) but eCommerce-focused templates don't fit finance. Would need custom setup.
Chat Mitra. Industry-specific templates, expert support, and 2-3x cheaper. Sleekflow's eCommerce focus doesn't fit finance.
Large Omnichannel eCommerce: 50,000 Monthly Messages Across All Channels
Product inquiries via Facebook, Instagram Stories, WhatsApp. Orders, shipping, returns. Email support escalations.
Chat Mitra Approach
₹100,000+/month just for WhatsApp. Would need separate Facebook, Instagram, Email integrations.
360dialog Approach
$99/month (~₹8,200) plus WhatsApp charges. All channels unified saves massive integration work.
Sleekflow's omnichannel unification at scale justifies the cost. But Chat Mitra's WhatsApp-only pricing is more transparent.
Problems WhatsApp Business Platforms Solve
Understanding how modern platforms address common business communication challenges.
Problem
You're paying $29/month for Sleekflow but only need WhatsApp, not Facebook/Instagram/Email. The omnichannel features feel wasteful.
Solution
Chat Mitra's WhatsApp-focused platform charges ₹0.20 per conversation. Pay only for what you use.
Business Impact
At 500 conversations/month, save ₹2,300/month by switching to Chat Mitra. That's ₹27,600 per year.
Problem
Sleekflow's eCommerce templates don't fit your finance or healthcare business. You need industry-specific automation.
Solution
Chat Mitra has pre-built templates for finance (loan updates), healthcare (appointments), mentorship, services
Business Impact
You don't waste 15+ hours building custom flows. Customize existing templates in 30 minutes.
Problem
Your WhatsApp campaign breaks during peak sales hours and you need help immediately, but Sleekflow's support takes 1-2 days
Solution
Chat Mitra offers 24/7 support via phone, WhatsApp, email, and Zoom – response time in minutes
Business Impact
A broken campaign costs lost sales. Fixing it in 30 minutes vs. 1-2 days saves thousands.
Problem
You need to set up WhatsApp this week but Sleekflow's onboarding takes 24-48 hours with limited guidance
Solution
Chat Mitra's 30-minute guided setup lets you launch immediately
Business Impact
You start capturing orders this week instead of next week.
Problem
You're paying hidden add-on fees with Sleekflow for advanced features and integrations that add up
Solution
Chat Mitra's transparent ₹0.20 pricing has zero hidden costs. Everything included.
Business Impact
No surprise charges at month-end. You know exactly what you're paying.
Problem
You want expert advice on messaging strategy for YOUR business type, not just eCommerce templates
Solution
Chat Mitra includes free template strategy and optimization help. Sleekflow doesn't offer this.
Business Impact
You get personalized advice without hiring a consultant.
Which One Should You Actually Use?
- Pick Chat Mitra if: You need WhatsApp-only messaging, cost matters to you, you want to launch this week, you like having someone to call for support, and you're not managing multiple channels.
- Pick Sleekflow if: You're an eCommerce retailer managing Facebook, Instagram, WhatsApp, and Email conversations together, you need unified omnichannel inbox, and you can wait 1-2 days for support.
- The price difference is significant for WhatsApp-only use: At 2,000 conversations/month, Chat Mitra costs roughly ₹800. Sleekflow costs $29 (~₹2,400). That's 3x cheaper for Chat Mitra.
- Omnichannel unification is Sleekflow's strength. If you genuinely need Facebook + Instagram + WhatsApp + Email unified, their platform saves huge integration work. If you only need WhatsApp, Chat Mitra is simpler and cheaper.
- Setup speed matters if you're in a rush: Chat Mitra launches in 30 minutes. Sleekflow's omnichannel setup takes 24+ hours. If you need to start this week, Chat Mitra wins.
- Support speed matters for urgent issues: Chat Mitra's instant phone support fixes problems in 30 minutes. Sleekflow's 1-2 day support means campaigns stay broken longer. For time-sensitive sales, Chat Mitra wins.
Technical Specifications Comparison
Detailed technical details for developers and technical decision-makers.
| Specification | Chat Mitra | 360dialog |
|---|---|---|
| Messages Per Second | Up to 1,000 messages/second. Handles high-volume broadcasts. | Likely 100-500/second depending on channel mix. Adequate for most use cases. |
| Omnichannel Integration | WhatsApp focused. Native integrations for Google Sheets, Shopify, WooCommerce. | Unified Facebook, Instagram, WhatsApp, Email. This is Sleekflow's strength. |
| Message History | 90-day history. Unlimited contact storage. | Not publicly specified. Depends on plan tier. |
| API Availability | Full API documented. Webhooks for developers. | API available but requires custom integration. Webhooks supported. |
| Compliance & Security | GDPR compliant, ISO 27001 certified. Data in India. | GDPR compliant. Global data centers. |
| Channel Specialization | WhatsApp specialist. Deep features for WhatsApp-only workflows. | Omnichannel generalist. Spreads features across multiple channels. |
Understanding 360dialog: What It Does Well and Where It Has Limitations
Strengths
- ✓ Sleekflow's omnichannel platform is genuinely powerful for eCommerce. If you manage customer conversations across Facebook, Instagram, WhatsApp, and Email from one dashboard, this saves massive integration work.
- ✓ Facebook Messenger and Instagram DM integration works seamlessly. If you're running ads and getting inquiries across multiple Meta platforms, Sleekflow unifies them.
- ✓ Sleekflow's eCommerce templates are solid. Order confirmations, shipping updates, payment reminders – all built for online stores.
- ✓ Free onboarding and basic setup assistance. You get help getting started without extra costs.
- ✓ Green tick verification is supported. Adds brand trust to WhatsApp conversations.
- ✓ If you're a multi-channel retailer, Sleekflow's unified inbox saves switching between multiple tools.
Limitations
- − $29/month minimum (~₹2,400) is expensive if you're only using WhatsApp with 100-200 messages monthly. For testing or small volume, this is wasteful.
- − No pay-as-you-go flexibility. You pay the same whether you send 1 message or 10,000 per month.
- − Chat and email support with 1-2 day response times. If your campaign breaks on Friday, you wait until Monday or later.
- − eCommerce-focused templates and features. Finance, healthcare, mentorship, and service businesses would need custom setup.
- − Omnichannel focus means WhatsApp features are less specialized. Chat Mitra's WhatsApp-only approach goes deeper.
- − Hidden add-ons for advanced features and integrations. You think you're paying $29/month but the bill grows.
- − Basic onboarding. 24-48 hours setup vs. Chat Mitra's 30-minute hand-held setup.
Why Businesses Choose Chat Mitra Over Alternatives
Discover how Chat Mitra addresses business communication challenges with innovative features and exceptional value.
You Pay Per Conversation, Not Per Month
Sleekflow charges $29/month fixed. Chat Mitra charges ₹0.20 per conversation. Send 10 messages or 100,000? Your costs match actual usage.
For 1,000 conversations/month: Sleekflow costs $29 (~₹2,400). Chat Mitra costs roughly ₹200. That's 12x cheaper.
Setup in 30 Minutes Without Omnichannel Complexity
You don't need to configure multiple channels (Facebook, Instagram, Email). Chat Mitra focuses on WhatsApp setup in 30 minutes.
Chat Mitra: Phone call. Configure templates. Done. Sleekflow: Setup multiple channels. Configure integrations. 24-48+ hours.
Industry-Specific Templates, Not Just eCommerce
Finance templates for loan offers, healthcare for appointments, mentorship for bookings. Not just order confirmations and shipping updates.
Sleekflow has eCommerce templates. Chat Mitra has templates for 10+ industries. Better fit for non-retail businesses.
Someone Answers the Phone in Minutes, Not 1-2 Days
Template rejected by Meta? Campaign broken? Call Chat Mitra and someone helps immediately.
Chat Mitra: 24/7 phone support. Sleekflow: Email/chat support. 1-2 day response.
Unified WhatsApp, Not Just One Channel of Many
Chat Mitra specializes in WhatsApp. Every feature is optimized for WhatsApp messaging.
Sleekflow's features are spread across Facebook, Instagram, WhatsApp, Email. Less specialized for WhatsApp.
Free Consulting on Strategy
Chat Mitra includes free optimization help. Sleekflow doesn't offer this to base-tier users.
You get expert advice on messaging strategy without paying extra.
Ready to Transform Your WhatsApp Business Communication?
Start with transparent pricing, expert onboarding, and 24/7 support. See the difference in hours, not days.
Compare ChatMitra with Other Solutions
Discover why leading businesses choose ChatMitra for their WhatsApp communication needs
Frequently Asked Questions
How does Chat Mitra compare to Sleekflow?
Both are WhatsApp platforms. Sleekflow offers team collaboration and omnichannel features. Chat Mitra focuses on simple, affordable WhatsApp messaging. Choose Chat Mitra for cost; Sleekflow for team features.
What regions do these platforms serve?
Chat Mitra: Strong in India. Sleekflow: Southeast Asia-focused. If you're in India, Chat Mitra. If in Southeast Asia, Sleekflow may be better positioned.
How do pricing models differ?
Chat Mitra: ₹0.20 per conversation. Sleekflow: Subscription-based. Chat Mitra is cheaper for lower volumes.
Which platform has better team collaboration?
Sleekflow is built for team-based operations with collaboration features. Chat Mitra offers team access but is simpler. For complex multi-person operations, Sleekflow may be better.
Does Sleekflow support omnichannel like Chat Mitra?
Sleekflow likely has better omnichannel support (WhatsApp, Messenger, etc.). Chat Mitra is WhatsApp-focused. For multichannel, Sleekflow is better.
Which platform is better for a Southeast Asian business?
Sleekflow. They're regionalized for Southeast Asia with local language support and understanding of that market. Chat Mitra is India-centric.
If I'm in India, should I choose Chat Mitra over Sleekflow?
Yes. Chat Mitra is optimized for India with local currency, payment methods, support, and market understanding. Sleekflow is SE Asia-focused.
What about customer support?
Chat Mitra: 24/7 phone, WhatsApp, email support. Sleekflow: Support varies. Chat Mitra's availability is a strong point.
Which platform is simpler to set up?
Chat Mitra: 30 minutes with onboarding call. Sleekflow: Depends on team needs. Chat Mitra is faster.
For an Indian e-commerce business, which is better?
Chat Mitra. It's localized for India with currency (₹), payment integration (Razorpay), local support, and pre-built templates for Indian businesses.