Get in Touch with Chat Mitra

You can reach our support team through multiple channels, all designed for your convenience. Contact us via WhatsApp at +91 94088 66594 for the fastest response, email us at [email protected], or use our website contact form to submit your inquiry. We maintain separate support channels for sales questions, technical issues, and general inquiries, ensuring you reach the right team immediately. Our support specialists are equipped to handle everything from API setup questions to complex integration challenges.

Chat Mitra prioritizes rapid response times to ensure your business never faces communication delays. For WhatsApp messages, you can expect a response within 30 minutes during business hours. Email inquiries typically receive responses within 2 hours. For urgent technical issues affecting your live campaigns, our priority support team will respond within 15 minutes. Our 24/7 support system means you have someone available even outside standard business hours. We understand that business communication timing is critical, which is why we have optimized our response processes to be industry-leading.

Scheduling a demo with Chat Mitra is a simple three-step process designed for your busy schedule. First, fill out the brief form on this page or visit our website contact page with your business details. Second, select your preferred time slot from our available calendly options, or let us suggest times that work for your timezone. Third, our demo specialist will conduct a customized walkthrough showing exactly how Chat Mitra can solve your specific business challenges. During the demo, you will see how other businesses in your industry use Chat Mitra for abandoned cart recovery, customer support, appointment reminders, and promotional campaigns. We typically schedule demos within 24 hours of your request.

Yes, Chat Mitra provides fully customized quotes based on your unique business requirements and goals. We understand that every business is different, whether you are a startup sending a few hundred messages monthly or an enterprise managing millions of customer conversations. Rather than forcing you into standard pricing tiers, our sales team analyzes your specific use case, expected volume, required features, and timeline. We then provide transparent pricing with no hidden fees or surprise charges. Request a custom quote by completing the contact form with details about your anticipated monthly message volume, the industries you serve, and the specific features you need. Our pricing team will respond within 24 hours with a detailed proposal.

Chat Mitra is headquartered in Ahmedabad, Gujarat, India, with two fully functional office locations to better serve our clients. Our main office is located at KP Residency, I-504, near Giriraj Society, Thakkarbapanagar, Ahmedabad 382350, and we maintain a second location at Floor 3, Sardar Patel Mall, Thakkarbapanagar, Ahmedabad 382350. While our physical offices are located in India, we serve businesses worldwide through our online support channels. Regular office hours are Monday through Friday, 9 AM to 6 PM IST. However, our 24/7 support team ensures you can reach us anytime, anywhere in the world.

Most businesses can start using Chat Mitra within hours of signup. After signing up on our website, you will immediately gain access to your Chat Mitra dashboard. Our onboarding team provides step-by-step guidance to help you set up your WhatsApp Business account, configure message templates, and integrate with your existing systems. If you already have WhatsApp Business API approval, you can be sending messages in less than 2 hours. If you need WhatsApp Business API approval, Chat Mitra handles the entire application process with Meta, typically completing approval within 3 to 5 business days. You will not experience downtime or complexity during setup because our integration specialists guide you throughout the process.

Absolutely, and this is one of our key differentiators as a Meta-approved WhatsApp Business Solution Provider. Navigating WhatsApp Business API approval through Meta can be confusing and time-consuming, but Chat Mitra handles the entire process on your behalf. We manage the application submission to Meta, ensure compliance with their business requirements, gather all necessary documentation, and guide your business through their verification process. Our approval success rate is significantly higher than average because we have deep relationships with Meta and understand exactly what they require. We handle the technical setup of your WhatsApp Business Account, configure your phone numbers, and set up message templates before your approval is complete. This comprehensive approach means you can start using WhatsApp for business without the typical delays and rejections that many businesses experience.

Chat Mitra integrates seamlessly with the platforms your business already uses. We support popular e-commerce platforms including Shopify, WooCommerce, and Magento for order management and customer notifications. For payment processing, we integrate with Razorpay, PayU, and other Indian payment gateways to send payment confirmations and reminders. Data management integration with Google Sheets allows you to manage your customer catalog directly from familiar tools. We also support integrations with Zapier for unlimited connectivity to thousands of business applications. Our technical team can often create custom integrations for enterprise solutions like Salesforce, HubSpot, and Zoho. During your demo or initial consultation, we assess your current technology stack and develop a customized integration strategy that minimizes friction and maximizes automation.

Chat Mitra is a verified Meta Business Partner and an official WhatsApp Business Solution Provider, which means we operate with full compliance to Meta's business requirements and policies. This is not just a certification but a commitment to help your business maintain the highest standards of communication ethics. We ensure that all messages sent through our platform follow Meta's messaging guidelines, including proper opt-in procedures, message template approval processes, and conversation-based pricing compliance. Our platform includes built-in safeguards to prevent spam and abuse, and we maintain detailed audit trails for regulatory compliance. If your business operates in regulated industries like finance, healthcare, or e-commerce, our compliance team can provide additional guidance to ensure you meet industry-specific requirements while using WhatsApp for business.