To begin, open your Chat Mitra dashboard and click "Connect FB Manager".
A popup will open asking you to log in to Facebook. Ensure you are using the correct Facebook Business account, as this gives Chat Mitra permission to manage your WhatsApp Business API connection.
Enter your Facebook password to verify your identity, then confirm your account details and click Continue to proceed.
Review the permissions that Chat Mitra is requesting. Check that the account name is correct, then click Continue to move forward.
You must either select an existing Business Portfolio or create a new one.
Already have one? Select it from the dropdown.
Creating for the first time? Click "Create Business Portfolio" and fill in:
After filling the form, click Next.
Now choose how you want to connect WhatsApp. You have three options:
Choose this if you are new to the WhatsApp Business API.
Next: You will add your WhatsApp phone number and choose between using a display name only or adding a new number with verification.
If you already have a WhatsApp Business API account, simply select it from the dropdown and continue.
Choose this if you are already using the WhatsApp Business mobile app.
Next: Enter your existing WhatsApp Business phone number and scan a QR code to connect.
In this step, you must create or select a Catalog to continue. The Catalog allows you to showcase your products or services inside WhatsApp. If you don’t have one, create a new Catalog and proceed to the next step.
After selecting the correct options in all sections, click Next to continue.
If you are creating new assets, a form will appear. Fill in these details:
After completing the form, click Next.
You have two setup options:
Customers will see only your business display name in chat. Your actual phone number will not be publicly visible.
Meta provides a virtual phone number starting with +1 for messaging via the API. This is commonly used for businesses implementing WhatsApp API for automation and chatbot workflows.
Register a new phone number for your WhatsApp Business account. You will need to verify it using an OTP sent via SMS or phone call.
After entering your number, verify it using a One-Time Password (OTP).
Select your country code and enter the same phone number you use in your WhatsApp Business mobile app.
After clicking Next, a QR code will appear on your screen. Now open your WhatsApp Business app on your mobile phone.
On your mobile phone, follow these steps:
WhatsApp will ask whether you want to share your chat history.
Your phone camera will open automatically after confirming. Point it at the QR code displayed on your desktop screen.
After scanning the QR code successfully, a confirmation screen will appear showing what data you are sharing with Chat Mitra.
Review the details and click Confirm to complete the connection.
You have successfully configured your WhatsApp Business API connection. Click Finish to activate your API and begin using Chat Mitra.
Your account is now ready to start sending messages to customers on WhatsApp.
Now you need to verify your Facebook Meta Business Manager to activate your WhatsApp Business API completely. Make sure your business details match your government registration documents. During verification, choose the option that already shows your registered mobile number or email ID so the verification process becomes faster and smoother.
Next: Verify Your Meta Business Account with Chat Mitra in 2026The WhatsApp Business API allows businesses to automate and manage customer communications on WhatsApp at scale. Chat Mitra simplifies the setup by providing a step-by-step guide to connect your Facebook Business Manager, create or link a WhatsApp Business profile, and start messaging customers seamlessly without technical complexity.
Any registered business with a Facebook Business Manager account can apply. Chat Mitra supports businesses of all sizes, from startups to enterprises, to set up and use the WhatsApp Business API effectively.
Chat Mitra charges an additional fee of 0.20 per conversation on top of Meta's base rates (for example, marketing conversations start at 0.78). There are no setup fees. Refer to the pricing section on chatmitra.com for the most current rates and plan details.
Yes. A Facebook Business Manager account is required to apply for the WhatsApp Business API. It is used to verify your business identity and manage your WhatsApp account through Chat Mitra.
You can use an existing number if it is not currently active on any WhatsApp platform. Alternatively, Chat Mitra allows you to use a virtual number provided by Meta for sending messages through the API, which supports messaging but not voice calls.
Meta typically completes commerce and business verification within 24 hours if there are no issues with your application. Display name review may take additional time. You will receive notifications at each stage of the approval process.
If your application is rejected, Meta provides a reason in the notification (such as policy violation or incomplete information). You can update your business details in Chat Mitra and resubmit your application for review.
OTP verification is required only if you choose to add and verify a new phone number during setup. If you select the display name option or connect an existing WhatsApp Business app, OTP verification is not needed.
Yes. The WhatsApp Business API is ideal for customer support. With Chat Mitra, you can automate support responses, send order updates, integrate a chatbot to handle inquiries 24/7, and provide a seamless customer experience on WhatsApp.
Once your API is active, Chat Mitra allows you to create message templates, import contacts, and send campaigns. Your API status will show as LIVE, and you can begin messaging within your allocated conversation limits.