How to Verify Your Meta Business Account with Chat Mitra

Begin by navigating to the "WhatsApp Business Setup Guide" section on your Chat Mitra dashboard where you completed previous onboarding steps.

Locate Step 2: Verify FB Manager, which will be marked as "PENDING" in your setup checklist. This step is required to unlock advanced WhatsApp Business features and complete your API integration.

Click on the "Verify FB Manager" button to initiate the Meta Business Manager verification process. This redirects you to Meta's official verification portal.

You will be redirected to Meta Business Manager, Meta's official platform for managing business accounts and accessing advanced features like WhatsApp Business API.

Ensure you are logged into the correct Facebook Business Manager account associated with your business. If you have multiple accounts, verify the account name and details before proceeding.

Look for the "Start Verification" button or the verification option in your account. Click this to begin the Meta Business verification process.

If the business verification section is not visible or unavailable in your Meta Business Manager, follow these steps to create a WhatsApp marketing messages business account:

Step 1: Click Add in Meta Business Manager

In Meta Business Manager, navigate to the business setup area and look for an "Add" button. This allows you to add new business assets to your account.

Step 2: Create WhatsApp Marketing Messages Business Account

From the options presented, select "Create WhatsApp Marketing Messages Business Account." This creates a new business account specifically for WhatsApp messaging.

Select Category and Continue

You will be asked to select your business category. Choose the category that best describes your business type (for example, E-commerce, Healthcare, Education, Retail, or Services).

After selecting the appropriate category, click "Continue" to proceed with account creation.

After completing this step, you will be able to access the business verification option. Return to Step 4 (Begin Business Verification Process) and continue with the verification process.

Click "Get Started" to initiate the formal business verification process. Meta will guide you through a series of steps to confirm your business details and legitimacy.

During this process, you will need to provide the following information:

• Business name and legal registration details
• Business address and contact information
• Business category or industry type
• Tax identification numbers (GST, PAN, etc.)
• Official business documents for verification

Ensure you have all required documents available before proceeding, as this streamlines the verification process and reduces delays.

Specify the country where your business is legally registered and operates. This selection determines the tax regulations, billing currency, and compliance requirements that apply to your account.

In the "Select a country" dropdown, choose the country matching your business location. For example, select "India" if your business is registered in India.

Verify the selected country is correct, as changing it later may require additional verification. Click "Next" to proceed to the next step.

Choose the business type that best represents your organization's legal structure. Meta requires this information to apply the correct tax rules and compliance standards to your account.

Select from the following options:

• Corporation or Company: A registered corporate entity with multiple shareholders.
• Sole Proprietorship: A business owned and operated by a single individual.
• Partnership: A business owned by two or more partners.
• Private Company: A closely held company with restricted share ownership.
• Institution or Non-Profit: A registered educational, charitable, or government organization.

Select the option matching your business structure, then click "Next" to continue.

Indicate whether your business is officially registered with government authorities. Be aware that even if you select "Not yet registered," Meta may still require supporting documents to verify your business legitimacy.

If your business is officially registered (with GST, company registration, or similar), select "Yes, registered" or the registered option.

If your business is not yet officially registered, select "Not yet registered." You will still need to provide original documents such as utility bills, lease agreements, or proof of business operations to verify your legitimacy.

After selecting the appropriate option, click "Next" to proceed.

Provide your complete business information. All details must match your official government registration documents or business records.

Fill in the following required fields:

• Tax ID/Registration Number: Enter your GST number, MSME UDYAM registration, PAN, or CIN. This helps Meta verify your business with government records.
• Business Name: Enter the legal business name exactly as it appears on your registration documents. This field is mandatory and must match precisely.
• Alternative Business Name (Optional): If your business operates under a different name publicly, you can add it here.
• Street Address: Provide your complete street address as registered with government authorities.
• Town/City: Enter the city where your business is located.
• Country/Region: Confirm your country selection.
• PIN/Postal Code: Enter your business's postal code.
• Phone Number: Provide a valid business phone number with country code (for example, IN+91 for India). You will use this to receive verification codes.
• Website URL: Enter your live website URL. This is required to confirm your business's online presence and legitimacy. Ensure the website is actively maintained and accessible.

Review all information for accuracy before clicking "Next" to proceed.

Meta will display a list of organisations that match your business details, retrieved from government databases. Review the list and select your business if it appears.

If your exact business is listed, click to select it. This automatically matches your Meta account with the government registration, streamlining verification. Choose only the option that already shows your registered mobile number or email ID so the verification process becomes quick and easy.

If your business is not in the list, select "My organisation isn't listed". You will then proceed to upload official documents to manually verify your business.

After making your selection, click "Next" to continue with the verification process.

Choose your preferred method to receive a one-time password (OTP) for verification. Meta supports multiple verification methods to ensure accessibility.

Available OTP verification methods include:

• Email: Receive the OTP code via email to your registered business email address.
• SMS/Text Message: Receive the code as a text message on your phone number.
• Phone Call: Receive the code through an automated phone call.
• WhatsApp Message: Receive the code directly on WhatsApp.
• Domain Verification: Verify ownership of your website domain.

Select the method that is most convenient and ensure the contact details (email or phone) match your verified business information.

After selecting your verification method, click "Next" to proceed.

Meta requires official business documentation to verify your business's legal status and legitimacy. The document you upload must clearly show your legal organization name as you entered it in the previous steps.

Acceptable documents include:

• GST Certificate: Your official Goods and Services Tax registration certificate from government authorities.
• MSME/UDYAM Registration: Your Micro, Small and Medium Enterprise registration certificate.
• PAN Certificate: Your Permanent Account Number certificate from income tax authorities.
• Company Registration: Your official corporate registration or incorporation certificate.
• Business License: Your official business license or trade permit.
• Utility Bill: A recent utility bill (electricity, water, or internet) showing your business address if no formal registration is available.

Select the appropriate document type from the dropdown menu. Then click the "Upload" button and select your document file in JPG, PNG, or PDF format.

Ensure the document is clear, not expired, and shows the legal business name matching your earlier entries. After uploading, click "Next" to continue.

Verify the phone number where you will receive the OTP confirmation code. This number should be the business contact number you provided earlier.

Review the displayed phone number with the country code (for example, IN+91 for Indian numbers) to ensure accuracy.

Click "Text me now" to receive a confirmation code via text message from Meta. The code will be sent to the displayed phone number within seconds.

Enter the one-time password (OTP) you received via text message or your selected verification method. This confirms that you have control of the phone number and email associated with your business.

Check your phone for a text message from Meta containing a six-digit code. Copy this code and paste it into the OTP field on the verification page.

If you do not receive the code within 2 minutes, click "Resend code" to request a new OTP. You can also try a different verification method if the current one is not working.

After entering the correct OTP, click "Next" to submit the code and complete the verification process.