How to connect your Shopify store with Chat Mitra

1. Open the Apps section in your Shopify dashboard

Log into your Shopify store, then scroll down to the bottom left menu and click on Apps.

2. Click 'App & Sales channel settings'

In Apps, open App and sales channel settings as shown in the below image.

3. Click Develop Apps

Next, click develop apps to create a new app.

4. Next, tap 'Create an App'

5. Name your App

Name your app as Chat Mitra App & enter your preferred email under the App developer email.

Once you add these details, the Create App field will turn green. Press Create App to create your app.

6. Click 'Configure Admin API scopes' in Overview

7. Scroll down to Orders & tick both options

In Configuration, scroll down to Orders & give permission for 'write_orders', 'read_customers' & 'read_orders'

8. Save changes

Go to the top right of the page & click Save to save your changes.

9. Click 'Install App'

Next, go to the API Credentials section & click on Install app.

10. Copy Your Access Token & Secret Key

Once you click Install App, you'll be able to see your API Access Token and API Secret Key — these are the two essential credentials needed to link your Shopify store with Chat Mitra.

If you're on the Basic Shopify plan, you can skip to the next step.

But if you're using the Shopify, Advanced, or Plus plans, follow the instructions below to complete the connection process smoothly.

For Users on Shopify, Advanced, or Plus Plans

If you're already on one of these plans, simply copy both the Access Token and Secret Key as shown in the screenshot below 👇

11. Come back to Chat Mitra & paste the copied Access Token & API Secret Keys and tap connect

1. Copy the API Access Token as shown in the image below 👇

2. Now, go to Settings👉Notifications👉Webhooks

To retrieve your API Secret Key, tap settings👉Notifications👉Webhooks

3. Copy the API Secret Key under the title "Your webhooks will be signed with" as shown in the below image

4. Paste the Secret API Key into Chat Mitra

Now, head over to the Chat Mitra platform and paste your API Secret Key where required. Then, hit Connect — and you're all set!

You can now start configuring automated messages like abandoned cart reminders and more for your Shopify store.

To ensure you receive key updates like order confirmations, you'll also need to manually set up webhooks. Don't worry — we've covered that in the next step.

5. Setup Webhooks

In your Shopify Dashboard, go to Webhooks and tap on "Create Webhook."

6. Next, select the Shopify events from the below table

7. Set Up Webhooks for Your Selected Events

Once you've picked the events you want to track, it's time to create webhooks for each of them.

Tap on "Create Webhook" and fill in the following details:

• Event: Choose the specific Shopify event you want to trigger a webhook for.
• Format: Keep this set to JSON (required for all webhooks).
• URL: Use the following URL for all your webhook events: https://backend.chatmitra.com/api/shopify
• Webhook API Version: Go to dropdown & select this as Stable.

After filling out all the details, tap save to add the webhook.

Repeat the same process to setup more Shopify messaging events.

Note: choose the Webhook API version as "2025-04(Latest)