How to add Tags to your contacts in ChatMitra?

4 min read

Last Update: 30.01.2026

Summarise this tutorial with:

Tags in ChatMitra allow you to organize your contacts by enabling smart segregation. By assigning a specific tag to a group of contacts—such as leads acquired from Google Ads—you can quickly filter and manage your contacts. This makes it simple to target and broadcast messages to a particular segment of your audience.

Imagine you have a pool of leads from multiple sources. Without tags, sorting through them to send targeted messages would be a daunting task. Tags empower you to easily distinguish, filter, and reach out to the right people.

Now, let's dive into the different ways you can add or update tags in ChatMitra.

2026 WhatsApp Conversation Pricing Reference

When broadcasting to tagged contacts, these are the costs per 24-hour conversation:

Category	Meta Charges	Chat Mitra Fee	Total
Marketing	₹0.86	₹0.2	₹1.06
Utility	₹0.11	₹0.2	₹0.31
Service	First 1,000/month free, then ₹0.115	₹0.2	₹0.2 ₹0.315 after the free 1,000

Why a Robust Tag Management System is Critical

An efficient tag management system is the backbone of a well-organized CRM. It offers several advantages:

Enhanced Organization: Easily categorize contacts by source, interest, or behavior
Improved Targeting: Send personalized messages to segmented groups, increasing engagement and conversion
Time Efficiency: Automate repetitive tasks such as adding or updating tags, saving valuable time
Data Consistency: Maintain uniformity across your contact database

Ready to streamline your CRM? Sign up for ChatMitra today and experience efficient tag management firsthand.

1. Assigning Tags When Importing Contacts from Google Sheets

The first method to add tags is during the import process from a Google Sheet (.csv format). This allows you to assign tags as you add new contacts.

Step 1: Add Contacts to Google Sheet

After listing the names and mobile numbers of your contacts, add a column titled "Tags" and assign a tag (e.g., "Google Ad leads") to each contact. For contacts with multiple tags, simply add additional columns as needed.

Step 2: Go to Contacts & Tap "Import Contacts"

Step 3: Select File and Press 'Upload CSV'

That's it! You've successfully imported contacts to ChatMitra with the designated tag.

2. Add/Remove Tags Directly from the Contacts Page

You can also update tags for multiple contacts at once from the Contacts page.

Step 1: Select Contacts and Click "Manage Tags"

In the Contacts page, select the contacts you wish to update and click "Manage Tags".

Step 2: Choose to Add or Remove Tags

Choose to either "Add a Tag" or "Remove" an existing tag.

Step 3: Create and Add New Tag

If adding a new tag, select the tag or click "Create & Add Tag" to generate one.

Take Charge of Your Contact Organization

By mastering tag management, you not only improve the efficiency of your communication but also ensure that every broadcast reaches its intended audience.

Frequently Asked Questions

Common questions about tag management in ChatMitra.

Frequently Asked Questions

Why is a robust tag management system important in ChatMitra?

A robust tag management system enhances organization by categorizing contacts, improves targeting for personalized messaging, saves time through automation, and ensures data consistency across your CRM.

How do I assign tags when importing contacts from Google Sheets?

Add a column titled 'Tags' in your Google Sheet with desired tags for each contact. When you upload the CSV via ChatMitra, the system automatically assigns these tags to the respective contacts.

How can I add or remove tags directly from the Contacts page?

Select contacts on the Contacts page, click 'Manage Tags', then choose to add a new tag or remove an existing one. You can also create and add new tags instantly.

Can I use multiple tags for a single contact?

Yes, you can assign multiple tags to each contact. This allows for complex segmentation and more precise targeting in your broadcast campaigns.