Your WhatsApp Team.One Dashboard. Full Control.
Add team members to your WhatsApp Business account. Decide who can chat with customers, who can broadcast, who can see billing, and who can manage templates. Each person gets their own login. You stay in control.
Unlimited agents on Pro. ₹999/month. No per-agent fees.
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Sound Familiar?
Six businesses that needed their team on WhatsApp — with boundaries.
Arjun's e-commerce store gets 200 WhatsApp messages daily. He can't reply to all of them himself. He hired two support agents — but doesn't want to share his WhatsApp login. He needs separate accounts for each person.
Two agent accounts. Own logins. Arjun keeps full control.
Dr. Priya's clinic receptionist needs to send appointment reminders on WhatsApp. But the receptionist shouldn't see billing data, payment history, or subscription settings. Priya needs to separate "can send messages" from "can see money."
Receptionist gets Chat + Campaigns only. Billing stays hidden.
Vikram's digital agency manages WhatsApp for 5 different clients. Each client has their own WhatsApp number. His account managers need access to only their assigned client — not other clients' conversations or data.
5 projects. Each manager sees only their client. Zero cross-access.
Sanjay runs a restaurant chain with 4 locations. Each branch manager sends daily specials to their branch's customers. But he doesn't want branch managers editing the approved WhatsApp templates — only the head office should control template content.
Branch managers: Campaign create. Templates: view only. Head office: full control.
Meera's coaching institute has 6 faculty members who need to send class updates on WhatsApp. Currently, all 6 share one login. When something goes wrong, nobody knows who sent what. She needs individual accounts with accountability.
6 separate logins. Activity tracked per person. Full accountability.
Ritu's real estate firm has 8 agents. Each handles different property listings. She wants each agent to only chat with their own leads — not see or message other agents' prospects. And she wants to revoke access the minute someone resigns.
Project-per-agent isolation. One-click removal when they leave.
Two Features. One Dashboard.
Add team members with their own login. Then control exactly what they can see and do on each WhatsApp project.
Add Team Members
Create agent accounts with their own email and password. Each person logs in separately. Add, manage, or remove team members in seconds.
Learn moreSet Permissions
Choose which projects, sections, and actions each agent can access. View, edit, create, delete — you decide per section, per project.
Learn moreAdd Team Members in 2 Minutes
Each team member gets their own login. They see only what you allow them to see. Add or remove people anytime — no shared passwords, no confusion about who did what.
Works on all plans. Unlimited agents on Pro.
Open Team Management
Open your Chat Mitra dashboard and go to Team Management. You'll see a list of all team members you've added so far.
This is your team headquarters. Every agent you create appears here — with their name, email, and current status. You can manage everyone from one screen.
Team Members
3 agentsAdd Team Member
Click 'Add Team Member'. Fill in their name, email address, and create a password for them.
Each team member gets their own login. They don't see your password or your account settings. You can create as many agents as you need — no limits on the Pro plan.
New Team Member
Account Created
Chat Mitra verifies the email is unique and creates the agent account. Share the login credentials with your team member.
Each agent has a separate account. If someone leaves your team, you delete their account — they lose access instantly. No shared passwords to change.
Email: rahul@yourcompany.com
Role: Team Member
Status: Active
Assign Projects
Now assign which WhatsApp projects this agent can access. Select one or more projects from the dropdown.
If you manage multiple WhatsApp numbers (e.g. one for sales, one for support), you decide which agent sees which number. An agent for the support team doesn't need access to the sales number.
Assign Projects
Sales WhatsApp
+91 98765 43210
Support WhatsApp
+91 87654 32100
Set Permissions
For each project, pick the sections the agent can access — Chat, Campaigns, Templates, Customers, and more. Set actions: View, Edit, Create, or Delete.
A support agent might need Chat (view + edit) but not Campaigns (broadcast). A marketing person needs Campaigns (create + edit) but not Billing. You control exactly what each person can do.
Section Permissions
Real-World Team Setups
How businesses organize their WhatsApp team on Chat Mitra.
2 agents handle live chat (Chat: view + edit). 1 agent manages campaigns (Campaign: all). 1 agent handles orders (Customers: view + edit). Owner keeps billing and settings.
Receptionist sends appointment reminders (Campaign: create). Doctor's assistant reads chats (Chat: view only). Admin handles billing and templates. No agent sees billing data.
Each client manager gets access to only their client's WhatsApp project. Manager A can't see Manager B's client conversations. Agency owner sees everything.
Branch managers broadcast daily specials to their branch's customer list. Head office controls templates. No branch manager can edit approved templates — only use them.
Support team replies to student queries (Chat: view + edit). Marketing team runs WhatsApp campaigns (Campaign: all). Neither team can access the other's sections.
Each property agent gets their own project. Leads from their listings go to their WhatsApp. They can chat and tag contacts but can't broadcast without approval.
Service advisor sends service reminders (Campaign: create). Sales team handles inquiries (Chat: all). Finance team views billing only. Clean separation.
Faculty sends batch-specific updates via campaigns. Admission team manages new student contacts. Accounts team only sees billing. Each role, clear boundaries.
Customer success replies on WhatsApp (Chat: all). Product team reads feedback (Chat: view only). Marketing runs campaigns. Engineering has no WhatsApp access.
Control Exactly What Each Person Can Do
Don't just add people to your team — define their boundaries. Choose which WhatsApp project each agent accesses, which sections they see, and which actions they can perform. No more "everyone sees everything."
15+ sections. 4 action levels. Per-project control. Changes apply instantly.
Select Agent
In Team Management, click on any agent's name to open their permission settings.
Permissions are tied to each agent individually. Change one person's access without affecting anyone else on your team.
Rahul Sharma
rahul@yourcompany.com
View Projects
You see all projects assigned to this agent. Click any project to expand its permission sections.
Each project has its own permission set. An agent can have full access to Project A but view-only access to Project B.
Assigned Projects
Toggle Sections
Toggle sections on or off. For each section, check the actions: View, Edit, Create, Delete.
Granular control. Your marketing person gets Campaign create + edit + delete. Your intern gets Campaign view only. Same section, different power levels.
Section Actions
Dashboard
Customers
Campaigns
Save Changes
Click Save. The agent's permissions update immediately — they see the changes on their next page load.
No waiting. No logout required. The old access is revoked and new permissions kick in instantly. If you made a mistake, just edit again.
Agent will see changes on next page load
Remove Agent
Need to remove someone? Click Delete Agent. Their account and all permissions are removed permanently.
When a team member leaves, one click removes all access. They can't log in anymore. Their chat history stays in the system — nothing is lost.
Rahul Sharma
This will remove all access. Chat history is preserved.
What Your Team Can Access
10 assignable sections. Each with its own action controls.
Overview stats and quick actions
Contact list, tags, attributes
Live WhatsApp conversations
Broadcast messages to contacts
WhatsApp message templates
Project settings and config
Shopify, WooCommerce, etc.
Keyword rules, away, fixed replies
Organize contacts with labels
API keys, webhook endpoints
Automatically Restricted for Agents
Billing, Role Management are always blocked for agents . This ensures team members can never access financial data or change system-level settings.
Let's Do the Math
No adjectives. Just numbers.
Building your own RBAC system. Backend permissions, frontend gating, session management, audit logging. Plus ongoing maintenance as your team grows.
Wati charges ~$8 per additional agent. With 5 agents, that's $40/month extra. Interakt charges ₹499 per add-on agent. Basic Admin/Agent roles only — no section-level control.
Chat Mitra Pro. Unlimited team members. Project-level access. 15+ sections with View/Edit/Create. Instant permission updates. No per-agent fees.
Chat Mitra vs Other Platforms
Side-by-side. No spin. Check their websites yourself.
Pricing as of April 2026. Check each platform's website for latest pricing.
Simple Pricing. No Per-Agent Fees.
Team management is included on all plans. Pro unlocks advanced permissions.
Starter
₹0.20 per conversation + Meta API charges
Basic team management. Upgrade for advanced permissions and full feature access.
- Add Team Members
- Free WhatsApp Business API
- Broadcasting & Retargeting
- Live Chat Dashboard & Team Inbox
- Contacts, Tags & Templates
- Shopify & WooCommerce
- Advanced Permission Controls
- API Access & Webhooks
Pro
₹0.20 per conversation + Meta API charges
Everything in Starter, plus unlimited agents with advanced permissions. 15-day free trial.
- All features of Starter
- Unlimited Team Members — No per-agent fees
- Project-Level Access — Per-project permissions
- Section-Level Permissions — Yes
- Action-Level Control — View/Edit/Create/Delete
- REST API & Webhooks
Frequently Asked Questions
How do I add a team member to my Chat Mitra account?
Go to Team Management in your Chat Mitra dashboard and click 'Add Team Member'. Enter the person's name, email, and a password. The agent account is created instantly. Share the login credentials with your team member — they log in with their own email and password, not yours.
How many team members can I add?
The Pro plan includes unlimited team members at no extra cost. There are no per-agent fees. Add 2 agents or 200 — the price stays at ₹999 per month. The Starter (free) plan also supports team members.
Can I control what each team member sees?
Yes. Chat Mitra offers project-level and section-level permissions. You choose which WhatsApp project each agent can access, then for each project you select which sections (Chat, Campaigns, Templates, Customers, Billing, etc.) and which actions (View, Edit, Create, Delete) the agent gets. A chat agent doesn't need to see campaigns. A marketing person doesn't need billing access.
What is the difference between a Vendor and an Agent?
A Vendor is the business owner — the person who signed up for Chat Mitra. They have full access to everything: billing, settings, projects, templates, and team management. An Agent is a team member created by the vendor. Agents can only access the sections and projects the vendor assigns to them. Agents can never access Billing, Projects, or Role Management — those are always restricted to the vendor.
Can an agent access multiple WhatsApp projects?
Yes. If you manage multiple WhatsApp numbers (e.g. one for sales, one for support), you can assign an agent to one or both projects. Each project has its own permission set. An agent can have full chat access on the sales project but view-only access on the support project.
What happens when I remove a team member?
When you delete an agent, their login is disabled immediately and all active sessions are invalidated. They cannot log in anymore. Their chat history, activities, and data remain in the system — nothing is lost. If you want to re-add them later, create a new agent account.
Can an agent give themselves more permissions?
No. Agents cannot access the Role Management or Settings sections. Only the vendor (business owner) can create agents, assign permissions, or modify access levels. Additionally, a vendor can only assign sections they hold themselves — so even the vendor can't grant permissions they don't have.
Do permissions update instantly?
Yes. When you change an agent's permissions and click Save, the changes take effect immediately. The agent sees the updated access on their next page load — no logout or re-login needed. If you revoke access to a section, it disappears from their sidebar instantly.
Is team management included in the free plan?
Yes, basic team management is available on the free Starter plan. The Pro plan at ₹999 per month includes unlimited team members, advanced permission controls, and all other Pro features like API access, webhooks, and auto reply.
How is Chat Mitra's role management different from competitors?
Most competitors offer basic Admin/Agent/Viewer roles. Chat Mitra offers project-level access with 15+ individual sections, each with granular View/Edit/Create/Delete actions. Plus, permission inheritance ensures agents can never exceed their vendor's own access level. Competitors like Wati charge $8 per additional agent. Chat Mitra includes unlimited agents in the Pro plan.
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