Deploy Your WhatsApp
E-Commerce Store
in Minutes, Not Days

Chat Mitra provides a pre-built, fully functional e-commerce chatbot available as an optional monthly add-on for INR 999. This chatbot is a complete automated sales system that requires zero coding knowledge to deploy. Once activated, the chatbot runs continuously, handling product browsing, selection, checkout, payment processing, and order confirmation automatically. It's designed to work out of the box and can be customized to match your product catalog and business requirements. Beyond the monthly chatbot fee, you pay only INR 0.20 per customer conversation, with zero Meta charges.

Absolutely. Here's the complete flow: A customer initiates contact with your business number on WhatsApp. The chatbot instantly greets them with a welcome message explaining your store. They're presented with your product categories organized in a menu format. When a customer selects a category like 'Electronics' or 'Clothing', the chatbot displays all products in that category with images, descriptions, and prices. Customers can view detailed product information including specifications, available sizes or variants, and stock status. They select items and the chatbot adds them to a shopping cart, displaying running totals. Once they finish shopping, they proceed to checkout where they enter their delivery address, select preferred payment method, and complete payment through Razorpay. Upon successful payment, the chatbot sends an order confirmation with order number, itemized details, and estimated delivery date. They receive automatic updates as their order moves through fulfillment stages.

The e-commerce chatbot pricing is transparent and designed for businesses of all sizes. The chatbot is an optional add-on feature that costs INR 999 per month. This monthly subscription provides you unlimited access to the fully automated chatbot system, including product catalog management, order processing, payment integration, and customer communication automation. When customers send messages or interact with the chatbot, Chat Mitra charges only INR 0.20 per conversation, not per message. A conversation includes the entire interaction—multiple messages exchanged while the customer browses, selects products, and completes checkout. Meta (WhatsApp) charges are zero for these conversations. This means you pay the monthly chatbot fee of INR 999 plus INR 0.20 for each customer conversation. If you receive 100 customer conversations in a month, your total cost would be INR 999 plus INR 20 (100 conversations × 0.20). This makes the solution significantly cheaper than traditional e-commerce platforms.

The chatbot syncs directly with your product inventory database. You upload your complete product catalog including product names, descriptions, prices, images, variants (sizes, colors, etc.), and stock quantities. The chatbot organizes products into categories and subcategories that you define. When a customer views products, the chatbot displays only items that are currently in stock. If an item runs out of inventory, it automatically becomes unavailable in the chatbot. You can update your catalog anytime, and changes are reflected in the chatbot within minutes. The system prevents overselling by tracking inventory in real-time as orders are placed.

During the payment stage, customers see payment options integrated through Razorpay. They can pay using UPI (Google Pay, PhonePe, Paytm, BHIM), credit cards, debit cards, net banking from 50+ Indian banks, digital wallets (Amazon Pay, MobiKwik), and buy-now-pay-later services. The chatbot displays these options clearly, and customers select their preferred method. Payment is processed securely through Razorpay's PCI DSS Level 1 certified gateway. You receive settlement to your bank account the next business day (T+1). Transaction fees are Razorpay's standard rates (2% for UPI, 2.25% for cards).

During checkout, after customer selection and before payment, the chatbot prompts the customer to enter or select a delivery address. If it's a returning customer, previously saved addresses appear as quick-select options. For new customers, the chatbot guides them to enter their full address including street address, apartment number, city, state, and pincode. The chatbot validates the pincode against your serviceable areas. You can configure delivery restrictions by region if needed. Once the address is confirmed, it's stored in your system for future orders, streamlining checkout for repeat customers.

Immediately after successful payment, the chatbot sends an automated order confirmation message to the customer through WhatsApp. This message includes the order number, complete itemized list of products ordered with quantities and prices, delivery address, estimated delivery date, and payment status. You simultaneously receive the same order details in your Chat Mitra dashboard. The order automatically moves to your fulfillment queue. As you process the order (pick items, pack, ship), the chatbot sends automatic updates to customers like 'Order processing initiated', 'Ready to ship', 'Shipped today with tracking number'. Customers can inquire about order status anytime and the chatbot provides real-time information.

Yes, the chatbot monitors customer activity. If a customer adds items to their cart but doesn't complete checkout within a configured timeframe (typically 2-24 hours), the system identifies this as an abandoned cart. You can set up automated reminder messages that the chatbot sends to these customers saying something like 'Hi, you have items waiting in your cart!' with a link to resume checkout. Studies show WhatsApp abandoned cart recovery achieves 15-25% recovery rates. You can customize how many reminders to send and at what intervals.

No. Meta charges are completely zero. You only pay Chat Mitra's conversation fee of INR 0.20 per conversation. The chatbot messages don't incur separate Meta charges because they're handled through Chat Mitra's WhatsApp Business API integration which includes unlimited messaging within the conversation cost. This makes the entire solution extremely cost-effective compared to traditional e-commerce platforms with monthly subscription fees.

Absolutely. The chatbot can be customized extensively. You can change greeting messages, product descriptions, confirmation messages, and status updates to match your brand voice. The visual presentation can be tailored to your brand colors and style. You can add your business logo, set custom welcome messages, and configure how product categories are organized. You can also set business hours so the chatbot only responds during your operating hours, or provide out-of-office messages when closed. All customizations are done through Chat Mitra's dashboard without requiring technical knowledge.

Your Chat Mitra dashboard provides comprehensive e-commerce analytics. You can see total sales revenue, number of orders processed, average order value, top-selling products, customer acquisition data, conversion rates at each stage of the funnel, and abandonment rates. You can track which product categories are most popular, which payment methods customers prefer, and peak shopping times. Reports can be filtered by date range, product, or customer. These insights help you understand customer behavior and optimize your product mix and marketing efforts.