Turn Your Shopify Store into a WhatsApp Sales Machine
Recover abandoned carts, send instant order updates, reduce returns, and boost repeat purchases through WhatsApp. Thousands of Shopify stores are already using Chat Mitra to add hundreds of thousands in annual revenue.
The Problems Every Shopify Store Faces
You are leaving money on the table every single day without WhatsApp integration
Massive Cart Abandonment
70 percent of customers add items to cart but never complete purchase
Global e-commerce loses 18 billion dollars annually to abandoned carts
Email Reminders Fail
Email open rates are only 1 to 3 percent. Most reminders never get seen
By the time customers see your email, they have already moved on to competitors
Low COD Verification
Without verification, fake orders lead to high return rates
30 to 50 percent RTO (Return to Origin) rate costs money and time
Manual Customer Communication
Managing customer queries manually takes hours every day
Your team spends 5 to 10 hours per week on repetitive customer messages
Powerful Features for Every Business Need
Everything you need to recover revenue and boost customer engagement
Abandoned Cart Recovery
Automatically detect cart abandonment and send personalized WhatsApp reminders with product images, order details, and checkout links
Result:
Recover 15 to 35 percent of abandoned carts, 18 billion dollars in potential revenue
Automated Order Updates
Send instant order confirmations, shipping notifications, delivery tracking, and arrival alerts directly to customer WhatsApp
Result:
Reduce support inquiries by 60 percent, improve customer satisfaction scores by 40 percent
COD Verification
Verify cash-on-delivery orders through WhatsApp before fulfillment to confirm customer intent and prevent fraudulent orders
Result:
Reduce RTO (Return to Origin) rates from 40 to 50 percent down to 10 to 15 percent
Customer Feedback Collection
Post-delivery, automatically request ratings and reviews through WhatsApp. Integrate with Loox, Judge.me, Google Reviews
Result:
Increase review collection rate by 5x, build social proof faster, improve search rankings
Promotional Campaigns
Send personalized offers, flash sales, seasonal promotions, and exclusive deals. Segment customers for targeted campaigns
Result:
3 to 5x higher engagement than email, 35 to 50 percent higher click-through rates
Reorder Reminders
Automatically remind customers to repurchase when it is time to restock consumable products or subscriptions
Result:
Increase repeat purchase rate by 35 to 50 percent, boost customer lifetime value by 60 percent
How Different Shopify Stores Are Winning With Chat Mitra
Real stores, real results, real revenue growth
THE CHALLENGE
70 percent cart abandonment, mostly price-sensitive customers who browse multiple stores
THE SOLUTION
Automated WhatsApp reminders sent 24 hours after cart abandonment with personalized discount code (10 percent off). Message includes product images and direct checkout link.
THE RESULT
Recovered 28 percent of abandoned carts, generating $15,000 monthly additional revenue
THE CHALLENGE
High AOV (Average Order Value) means high stakes for cart abandonment. Customers abandon due to payment concerns
THE SOLUTION
Send WhatsApp message addressing common objections (secure payment, 30-day returns, free shipping). Include customer testimonials and 5-star reviews in message.
THE RESULT
23 percent cart recovery with 45 percent higher average order value than email campaigns
THE CHALLENGE
High customer acquisition cost, need to maximize lifetime value through repeat purchases
THE SOLUTION
After purchase, send WhatsApp follow-ups with product care tips, complementary product recommendations, and reorder reminders at optimal timing.
THE RESULT
35 percent increase in repeat purchase rate, 50 percent reduction in customer churn
THE CHALLENGE
Long decision-making cycle, customers abandon carts multiple times before purchasing
THE SOLUTION
Send multiple WhatsApp touchpoints: first reminder after 6 hours (abandoned notification), second after 24 hours (limited-time offer), third after 48 hours (customer testimonials and installation videos)
THE RESULT
32 percent cart recovery with multiple touchpoints, 40 percent higher conversion than single reminder
THE CHALLENGE
High RTO rates cost money, fake orders, delivery complications
THE SOLUTION
Automated WhatsApp order confirmation before fulfillment with customer details, amount, and delivery date confirmation. Send tracking updates throughout delivery.
THE RESULT
RTO rates dropped from 45 percent to 12 percent, customer confirmed orders increased to 87 percent
THE CHALLENGE
Customers forget to reorder, loss of recurring revenue stream
THE SOLUTION
Automated WhatsApp reminders at optimal timing (e.g., 2 weeks before last purchase runs out) with one-click reorder button and subscription discount offers.
THE RESULT
58 percent increase in repeat orders, 3x higher engagement than email reminders
Complete Setup Guide: Getting Started in 15 Minutes
Step-by-step instructions to connect your Shopify store and start recovering revenue today
Before You Start - You Will Need:
Active Shopify Store
Any Shopify plan (Basic, Standard, Premium, Plus)
WhatsApp Business Account
Either Meta Business Platform or WhatsApp Business account
Admin Access
Admin access to your Shopify store
Phone Number
Business phone number for WhatsApp verification
Install Chat Mitra from Shopify App Store
Visit the Chat Mitra app on the Shopify App Store and install it on your store.
Installation Link:
Open Shopify App StoreWhat to do:
- a. Log into your Shopify admin dashboard
- b. Go to Apps and sales channels from the left menu
- c. Click on App Store or use the link above
- d. Search for Chat Mitra WhatsApp Marketing
- e. Click the app and hit the Install button
- f. Review the permissions and click Install app
Time required: 2 to 3 minutes
Connect Your WhatsApp Business Account
After installing, you will be redirected to Chat Mitra dashboard. Now connect your WhatsApp Business account.
What to do:
- a. In Chat Mitra dashboard, click Settings or WhatsApp Setup
- b. Choose between Meta Business API or WhatsApp Business Account
- c. If using Meta Business API: Log in with your Meta Business account
- d. Select your WhatsApp Business phone number from the list
- e. Accept permissions and authorize Chat Mitra
- f. Wait for verification (usually 1 to 2 hours)
Note: If you do not have a WhatsApp Business account yet, create one free from Meta Business website
Time required: 3 to 5 minutes (plus 1 to 2 hours for verification)
Configure Your Automations
Once WhatsApp is verified, set up your automation workflows. These will run automatically whenever conditions are met.
What to do:
- a. Go to Automations section in Chat Mitra dashboard
- b. Enable Abandoned Cart Recovery - sends reminders to customers who leave carts
- c. Enable Order Confirmation - sends WhatsApp confirmation immediately after purchase
- d. Enable Shipping Updates - notifies customer when order ships with tracking
- e. Enable Customer Feedback - requests reviews after delivery
- f. Enable Reorder Reminders - reminds customers to repurchase (optional)
- g. Customize message templates and timing as needed
Pro Tip: Start with Abandoned Cart Recovery first as it generates revenue immediately
Time required: 5 to 7 minutes
Test and Monitor
Make sure everything is working correctly before going live with your customers.
What to do:
- a. Create a test order in your store to verify order confirmation message
- b. Go to Dashboard and check Conversation history to see all messages
- c. Add a product to cart and abandon it to test cart recovery message
- d. Review message templates and customize them to match your brand voice
- e. Monitor Analytics dashboard daily to track performance
Time required: 2 to 3 minutes
Your First Month Expected Results
15%
Cart Recovery
Conservative estimate
$750+
Additional Revenue
From recovery alone
60%
Support Reduction
Fewer order inquiries
1,400%+
ROI
On typical $50 monthly cost
Need Help Getting Started?
Our support team is available 24/7 to help you set up and optimize your WhatsApp automation.
Why Thousands of Shopify Stores Choose Chat Mitra
We are not just another WhatsApp tool. Here is what makes us different
Super Easy Setup
Install, connect, and start automating in minutes. No coding, no developers needed. Even if you have zero technical skills.
24/7 Expert Support
Our team is available round the clock to help with setup, optimization, and troubleshooting. Not just chatbots, real people.
Most Affordable
Pay only for messages sent, no hidden fees. Most stores spend less than $50 per month and generate 10x that in recovered revenue.
Trusted by Thousands
Shopify stores across 50+ countries use Chat Mitra daily to recover revenue and engage customers. Join a thriving community.
Proven ROI
Average store sees 1,400 to 3,000 percent ROI within the first month. Data-backed results, not just promises.
Compliance and Security
GDPR compliant, CCPA compliant, WhatsApp Business verified. Your customer data is secure and protected.
WhatsApp Message Templates That Convert
See the exact templates successful Shopify stores use. Copy them, customize them, and start sending today.
Template 1: Friendly Reminder
Hi Sarah,
You left 2 items in your cart totaling $89.99. Don't miss out on these beautiful products!
Complete your purchase now: [checkout link]
Thanks, The Team
Send After: 1 hour
When customer abandons cart
Conversion Rate: 8 to 12%
Without any incentive
Template 2: Limited-Time Offer
👋 Hey Sarah!
Your cart is still waiting... Get 15% OFF to complete your purchase today only!
Code: COMPLETE15
Shop now: [checkout link]
Send After: 24 hours
Second reminder with incentive
Conversion Rate: 15 to 22%
With time-limited discount
Expert Tips for Abandoned Cart Recovery
- 1. Personalize with customer name and product images for 25% higher conversion
- 2. Send first message within 1 hour before customer forgets
- 3. Use urgency and scarcity language in second message (limited time, low stock)
- 4. Include direct checkout link to reduce friction and steps to purchase
- 5. Test different discount percentages (10%, 15%, 20%) and use what works best
Template 1: Standard Confirmation
✅ Order Confirmed!
Hi Sarah,
Your order #12345 has been confirmed.
Order Total: $89.99
We will send you tracking info soon.
Thank you for your purchase!
Send After: Immediately
Upon order completion
Impact: 40% support reduction
Fewer order status inquiries
Template 2: With Upsell
✅ Order Confirmed!
Hi Sarah, thanks for ordering!
Order #12345 is being prepared.
👉 Don't forget complementary items:
Shipping Protection - $2.99 (Protect your order)
[Add now]
Send After: Immediately
Right after order confirmation
AOV Increase: 5 to 8%
Average Order Value boost
Expert Tips for Order Confirmation
- 1. Send immediately to give instant gratification and build trust
- 2. Include order number, total, and estimated delivery date
- 3. Use checkmark emoji to convey success and positivity
- 4. Add upsell for shipping protection, gift wrap, or complementary products
- 5. Set expectation for tracking update timing
Template 1: Shipped Notification
📦 Order Shipped!
Hi Sarah,
Your order #12345 has been shipped!
Tracking: [tracking number]
Estimated delivery: Jan 15-17
[Track Order]
Send After: Order ships
Same day or next morning
Impact: Excitement boost
Customer anticipation increases
Template 2: Out for Delivery
🚚 Out for Delivery Today!
Your package is arriving today!
Tracking: [tracking]
📍 Arriving between 2PM - 6PM
Make sure you are home to receive it.
[Live Tracking]
Send After: Day of delivery
Morning notification
Impact: 30% fewer missed deliveries
Customer is home and ready
Expert Tips for Shipping Updates
- 1. Send immediately when order ships, do not wait
- 2. Always include tracking link for easy access
- 3. Set delivery expectation to reduce support inquiries
- 4. Use package and truck emojis for visual appeal
- 5. For COD orders, confirm amount and payment method
Template 1: Delivery Complete
✅ Delivered!
Great news, Sarah!
Your order #12345 has been delivered.
We hope you love your purchase!
Any issues? [Report Problem]
Send After: Delivery confirmed
Automatically via tracking
Impact: Lead into review request
Perfect timing for feedback
Template 2: Delivery + Upsell
✅ Delivered!
Your order arrived! Hope you love it.
👉 Complete the look:
Summer Collection - 20% OFF
[Shop Now]
Send After: Delivery confirmed
Include related product link
Repeat Purchase: 12 to 18%
While excitement is high
Expert Tips for Delivery Notifications
- 1. Send immediately after delivery is confirmed by courier
- 2. Include option to report issues immediately
- 3. Use this moment for upselling related products (12 to 18% conversion)
- 4. Transition into feedback collection within next 1 to 2 hours
- 5. Express satisfaction and gratitude to build customer loyalty
Template 1: Simple Review Request
⭐ How Was Your Order?
Hi Sarah,
We would love to hear what you think about your purchase!
Your feedback helps us serve you better.
[Leave a Review]
Send After: 2 to 3 days post-delivery
Time for customer to use product
Review Collection: 5x increase
vs. no automated request
Template 2: Incentivized Review
⭐ Share Your Experience + Win!
Hey Sarah!
Leave a review and get 15% OFF your next order!
Code: REVIEW15
[Write Review Now]
Send After: 3 to 5 days post-delivery
With incentive offer
Review Rate: 15 to 25%
With discount incentive
Expert Tips for Feedback Collection
- 1. Wait 2 to 5 days after delivery so customer has used the product
- 2. Make review process one-click easy with direct links
- 3. Offer incentive (10 to 15% discount) for 5x higher review rates
- 4. Integrate with Google Reviews, Loox, or Judge.me for social proof
- 5. Use star emojis and enthusiastic language to encourage participation
Template 1: Time to Restock
🔄 Time to Restock!
Hi Sarah,
It has been 60 days since your last purchase of Vitamin C Serum.
Get it now: [reorder link]
[Order Again]
Send After: Optimal repurchase time
Based on product usage
Repeat Purchase: 25 to 35%
Much higher than email
Template 2: Restock + Discount
🔄 Ready to Reorder? 20% OFF!
Hi Sarah,
Your favorite Vitamin C Serum is ready to reorder!
Use code: LOYAL20
[Reorder Now]
Send After: Optimal repurchase time
With loyalty discount
Repeat Purchase: 35 to 50%
With special discount
Expert Tips for Reorder Reminders
- 1. Time message based on product usage (60 days for daily use items)
- 2. Include product name and category for personalization
- 3. Offer 15 to 20% loyalty discount to encourage repeat purchase
- 4. Use one-click reorder link to minimize friction
- 5. Set up automated reorder reminders for 35 to 50% repeat rate
Start Recovering Revenue Today
Stop leaving money on the table. Install Chat Mitra from the Shopify App Store and recover your first abandoned cart within 24 hours. Your first month ROI will blow you away.
Frequently Asked Questions
How does Chat Mitra's Shopify WhatsApp integration work?
Connect your Shopify store to Chat Mitra in just minutes using our official Shopify app. Copy your app token from Chat Mitra, paste it into the Shopify app settings, and you are ready to roll. The integration syncs your customer data, orders, and inventory automatically. Then set up your automation workflows for abandoned carts, order confirmations, and shipping updates. Everything works seamlessly without any coding required.
What kind of WhatsApp notifications can I send?
You can automate order confirmations, shipping updates, delivery tracking, abandoned cart reminders, customer feedback requests, reorder recommendations, promotional offers, COD verification, and real-time support responses. Every notification is customizable so you can personalize messages using customer names, product details, and order information.
How does abandoned cart recovery work with Chat Mitra?
When customers leave items in their cart, Chat Mitra automatically detects this and sends them a friendly WhatsApp reminder. The message includes product images, cart details, and a direct checkout link. You can customize the timing (send after 1 hour, 24 hours, or 72 hours), the message content, and even add personalized discount codes to encourage completion.
Can this help reduce RTO (Return to Origin) rates?
Absolutely. For COD (Cash on Delivery) orders, Chat Mitra sends WhatsApp verification messages to confirm the purchase before shipping. This reduces flaky orders and prevents returns. Merchants report seeing RTO rates drop by 30 to 50 percent after implementing COD verification through WhatsApp.
How do I collect customer feedback with WhatsApp?
After delivery, Chat Mitra automatically sends WhatsApp messages asking customers for feedback and ratings. Responses are collected directly in your Chat Mitra dashboard, and you can integrate with review platforms like Loox, Judge.me, and Google Reviews to automatically post reviews.
Can I run promotional campaigns through WhatsApp?
Yes. You can send personalized promotional offers, flash sale announcements, seasonal discounts, and exclusive deals directly to customers via WhatsApp. Use customer segmentation to send the right offers to the right people. Merchants report 3 to 5 times higher engagement with WhatsApp promotions compared to email.
How much can I recover from abandoned carts?
The industry average is 15 to 35 percent cart recovery through WhatsApp reminders. If your store has $100,000 in monthly abandoned carts, you could recover $15,000 to $35,000 monthly just by implementing WhatsApp reminders. That is $180,000 to $420,000 in additional annual revenue.
Is my customer data secure?
Yes, we use Shopify's official API and encrypt all data transfers. Customer information is protected by Shopify's security infrastructure and WhatsApp's encryption. We comply with GDPR, CCPA, and WhatsApp's data protection policies. Your data never goes to third-party servers.
How long does setup take?
Setup takes just 5 to 10 minutes from start to finish. Install the Chat Mitra app from the Shopify App Store, connect your Shopify store, verify your WhatsApp business account, and start your first automation. You can be sending messages to customers within the same hour.
What kind of ROI can I expect?
Most merchants see positive ROI within the first month. Conservative estimate: if you spend $50 per month on Chat Mitra and recover just 10 to 15 abandoned carts at an average order value of $75, you have generated $750 to $1,125 in recovered revenue, making the ROI 1,400 to 2,150 percent.