Paying for WhatsApp can feel mysterious because there’s a wallet, a per-conversation fee, Meta’s charge, and maybe a plan fee. Here’s how they fit together — simply.
How paying works: credits and top-ups
ChatMitra uses a prepaid wallet. You add money (a top-up), and every conversation quietly draws from that balance. It’s exactly like a prepaid mobile recharge.
Example: a Jaipur boutique tops up ₹500. Over the month, order updates and replies slowly draw it down. When it gets low, they top up again.
What you’re charged for
Every WhatsApp conversation (a 24-hour window with one customer) deducts two things together:
| Charge | Goes to | Amount |
|---|---|---|
| Platform fee | ChatMitra | ₹0.20 (Starter/Pro) |
| Conversation charge | Meta | Depends on category (utility ~₹0.11, marketing ~₹0.86) |
On top of that, if you’re on Pro (₹999/month) or Enterprise (₹2,499/month), that plan fee is billed separately from the wallet.
Reading your invoice
Your billing dashboard shows:
- Top-ups — money you added to the wallet.
- Usage — conversations, split by category, with the amount deducted.
- Plan fee — your monthly Pro/Enterprise charge, if any.
So you can always see where the money went — no guesswork.
Avoiding surprises
- Keep a buffer. Don’t let the wallet hit ₹0, or outgoing messages pause.
- Turn on low-balance alerts. You’ll get a heads-up before it runs dry.
- Estimate first. Use the calculator below to predict a typical month.
