You’ve learned what templates are. This guide is the practical side: creating, tracking and reusing them inside ChatMitra.
Creating a template
ChatMitra gives you a visual builder — no code. You add:
- A header (text or an image/video).
- A body with
{{variables}}for personalisation. - A footer (small print, like an opt-out line).
- Buttons — call, visit a link, or quick replies.
Then you pick a category (utility, marketing or authentication) and submit to Meta.
Example: a restaurant builds “Hi {{1}}, your order {{2}} is out for delivery 🛵” with a “Track order” button, submits it as utility, and reuses it for every delivery.
Understanding template status
Each template shows where it stands:
| Status | Meaning |
|---|---|
| Draft | Saved, not yet submitted |
| Pending | Submitted, Meta is reviewing |
| Approved | Ready to use ✅ |
| Rejected | Needs a fix and resubmit |
Always check a template is Approved before building a campaign around it — sending pauses if it isn’t.
Reusing and organising templates
Create once → Get approved → Reuse in broadcasts & automations- Reuse approved templates instead of recreating them.
- Name them clearly (e.g. “Order – Out for Delivery”) so the team finds them fast.
- Start from the library. Our template library has approval-friendly examples to copy and tweak.
For the full builder with media and buttons, see the template feature.
