Billing feels complicated only because two separate things — a plan and a wallet — often get muddled. Separate them and it’s easy.
Plans vs funds: two different things
| Plan (subscription) | Funds (wallet) | |
|---|---|---|
| What it is | Monthly feature pack | Prepaid balance |
| Examples | Starter / Pro / Enterprise | ₹500 top-up |
| Pays for | Features & automation | Per-conversation charges |
| Billed | Monthly | As you use it |
Example: a boutique is on free Starter (the plan) and keeps ₹500 in its wallet (the funds). Conversations draw from the ₹500; the plan stays free.
Why subscriptions are per project
In ChatMitra, each project has its own subscription. That’s deliberate — it means a quiet branch can stay free while your busy flagship runs Pro, and you never overpay.
Account
├── Project A → Pro (₹999/mo) — needs automation
└── Project B → Starter (free) — just basic chatTopping up and reading invoices
- Top up your wallet before it empties (turn on low-balance alerts).
- Your invoice shows three things clearly: top-ups, usage (conversations by category), and any plan fee.
- Choose Enterprise only when volume makes the ₹0 platform fee worth the ₹2,499/month — the calculator finds your break-even.
For the conceptual cost breakdown, see pricing explained; for how paying works mechanically, see payments and billing.
