The hardest moment in any chat is the blank screen. A new customer opens your WhatsApp and… now what? Conversational components fill that gap warmly.
Welcome messages
A welcome message sends itself the first time someone messages you. Instead of silence, they get an instant, friendly hello — even at 11 PM.
Example: a new customer messages a restaurant at midnight. They instantly see: “Hi! 👋 We’re open 11 AM–11 PM. Here’s our menu — how can we help?” No one had to be awake.
Tip: set a sensible re-welcome interval so regulars aren’t greeted from scratch every visit.
Stuck on the wording? These welcome message examples cover greetings, away messages and keyword replies for a small business, with the placeholders left in so you can swap your own details straight in.
Ice-breakers
Ice-breakers are tappable starter questions that appear before the customer types anything. They turn a blank box into a guided menu.
Example: the restaurant shows three ice-breakers — “See menu”, “Book a table”, “Order now”. The customer taps instead of wondering what to say.
Pick three that match your most-asked questions.
Commands
Commands are quick shortcuts a customer types with a / to jump to common things — like a small built-in menu. They suit businesses where customers return often and know what they want.
Blank chat → welcome message (hello)
→ ice-breakers (tap a starter)
→ commands (jump to an action)Set these up once and your first-chat experience guides customers automatically — pair them with a short flow to capture details, or automate replies via the Auto Reply feature.
