Support & legal

Through the support channels listed in your dashboard. For anything involving Meta — a verification decision, a restricted number, a template rejection you disagree with — the ChatMitra team can route the case and follow it up on your behalf.

Look the code up first: most fall into a small number of families — template not approved for that language, recipient not opted in or blocking you, messaging limit reached, or an invalid number format. The code tells you which, and the fix follows from that.

Messages are end-to-end encrypted in transit, and Meta publishes its own data handling terms. Your own obligations depend on how you collect consent, how long you retain conversations, and who on your team can access them — those are yours to configure, not defaults you inherit.

Get opt-in before messaging, honour opt-outs promptly, keep messages relevant to what people agreed to receive, and stay out of Meta's prohibited categories. Nearly every account problem traces back to one of those four.

Your contacts and conversation history are yours and can be exported. Your templates and phone numbers belong to your WhatsApp Business Account, which sits in your own Meta Business portfolio — so changing provider is a change of access, not a rebuild.