When something’s wrong, you want it fixed fast — not a maze of forms. Here’s how to get help the quickest way, and how to make sure it’s sorted in one reply.
Ways to reach us
| Channel | Best for |
|---|---|
| Chat | Quick questions, fastest reply |
| Detailed issues with attachments | |
| Phone | Urgent or complex problems |
| Help center | Self-serve answers (faq.chatmitra.com) |
You can always start from the contact page.
Help us help you faster
The difference between a five-minute fix and a day-long thread is detail. Include:
1. Your account email
2. The exact project
3. What you expected vs what happened
4. A screenshot of any errorExample: instead of “broadcasts aren’t working”, send “Project: StyleKart Delhi, account rahul@…, this error when I send the Diwali template” + a screenshot. That gets fixed in one reply.
Before you write in, it’s worth a quick check of the error codes (your issue might be self-explanatory) and system status (it might be a known outage).
When it’s a Meta issue
Some things only Meta can do — mainly recovering a personal Meta/Facebook account or decisions Meta makes about your business. ChatMitra can help with everything inside your dashboard and WhatsApp setup, but account recovery on Meta’s side goes through Meta directly.
