Nobody enjoys reading policies, so here’s the short, plain-English version — both ChatMitra’s promises to you and WhatsApp’s expectations of how you message.
ChatMitra’s policies
| Policy | What it covers |
|---|---|
| Terms of Service | The agreement between you and ChatMitra |
| Refund Policy | When and how refunds work |
| Privacy Policy | How your and your customers’ data is handled |
These are the formal documents — worth a read when you sign up.
WhatsApp’s messaging rules
WhatsApp’s Business Messaging Policy keeps the platform trusted. The parts that matter day to day:
- Opt-in only — message people who gave permission.
- No prohibited content — no illegal, misleading or banned-category messages.
- Respect opt-outs — when someone says stop, stop.
- Handle data responsibly — collect only what you need, keep it safe.
Example: a store wants to message a purchased contact list. That breaks the opt-in rule — and would quickly lead to blocks and a restricted number. The compliant path is to collect opt-ins first.
Staying compliant day to day
Opt-in only + honour opt-outs + allowed content + protect data = compliant & healthyCompliance isn’t a burden — it’s the same behaviour that keeps your account healthy. Nail opt-in and respect opt-outs, and you’ve handled the vast majority of it. For how data is protected technically, see architecture & security.
