When messages stop, the instinct is to start changing things. But half the time the problem isn’t yours at all — it’s a platform outage. A 30-second check saves an hour of pointless troubleshooting.
Outage or your side?
Ask one simple question: is it everything, or just one thing?
| Sign | Likely cause |
|---|---|
| Every message, every number fails at once | Platform outage |
| Only one number affected | Your account (balance, quality) |
| Only one contact fails | That number/opt-in/window |
| Worked a minute ago, now nothing, everywhere | Outage |
Example: a store finds every broadcast across both its numbers failing at the same moment. That’s a sign of an outage — not something to fix by changing settings.
What to do during an outage
Suspected outage → STOP changing things → wait → confirm with support- Don’t keep retrying — it won’t help and can clutter your queue.
- Don’t change settings — you’ll only confuse things once service returns.
- Wait it out — outages are usually resolved quickly.
- Confirm if unsure — contact ChatMitra to check whether it’s a known outage.
If it turns out to be your side (only one number or contact), switch over to the error codes guide and fix the specific cause.
