WhatsApp Business API Provider in Kochi

It changes timing more than anything else. The Gulf runs an hour and a half behind Indian time and keeps a different working week, so a campaign scheduled for a Kochi afternoon lands mid-morning there and a Friday send reaches a weekend. It also changes the economics: customers who start the conversation themselves open a 24-hour service window, and replies inside that window are free on both Meta's bill and ours. Automating the first reply so that window is not wasted overnight is the single most useful thing these accounts do.

Often not for the message, but usually yes for the relationship. English is genuinely readable to a large part of this market, which is not true in most Indian cities, so an English-only account here works far better than it would elsewhere. Where Malayalam earns its approval is in messages people receive under stress or at length — clinical instructions, payment and admission detail, anything an older family member will read. Most accounts approve the pair and route on a contact attribute rather than choosing one.

Most likely because it is matching on Malayalam script while your customers are typing in Latin characters. Reading Malayalam and typing Malayalam are two different habits here, and a very large share of people do the first but not the second. Flows that offer buttons or list options work reliably; flows that parse free text need to expect transliterated input, mixed English, and both at once in the same sentence. Where a reply drives a decision, prefer a button.

There are two bills. Meta charges per conversation — roughly ₹0.86 marketing, ₹0.11 utility and ₹0.11 authentication, with replies inside an open 24-hour window free. ChatMitra adds a flat ₹0.20 platform fee per conversation on Starter and Pro. Starter has free subscription, Pro is ₹999 a month, and Enterprise is ₹2,999 a month (₹2,000 billed yearly) which removes the ₹0.20 fee entirely.

No. The API is delivered from Meta's cloud, so your provider's office location has no effect on delivery speed, uptime or message cost. What genuinely differs locally is which languages your templates need approval in, which GST state your entity is registered in, whether support hours cover your working day, and whether the provider understands your sector's message mix.

A conversation is a 24-hour window that opens the moment either you or your customer sends the first message. Inside that window you can exchange as many messages as you like and pay only one ₹0.20 platform fee plus Meta's category charge. Service conversations — the ones your customer starts, answered inside the open window — are free on both bills.

A GST certificate or Certificate of Incorporation, company PAN, a live website, an email on your company domain, and a dedicated phone number that isn't already running WhatsApp. Udyam registration works in place of GST for MSMEs. Kerala businesses use GST state code 32.

No. The AI Chatbot is included in the Pro plan at ₹999 a month — the builder, AI responses, lead qualification flows and round-the-clock automated support, with no separate add-on fee. Most Indian competitors bill the chatbot on top of the subscription.

Yes, if you first delete the WhatsApp Business app account on it. That deletes the chat history on that number, so export anything you need first. Many businesses start on a new number and migrate later once the account is stable.

No. DLT is a TRAI requirement for SMS in India and does not apply to WhatsApp. WhatsApp uses Meta's own template approval process instead, which reviews message content and category rather than registering your sender identity.