Send Thousands of WhatsApp Messages for Just 0.20 Rupees Each

WhatsApp Broadcasting is a way to send the same message to multiple customers at once using WhatsApp's official business API. Unlike group chats where everyone sees each other's numbers, broadcasts deliver messages individually and privately to each customer. Each recipient sees the message as if it was sent just to them, making it feel personal rather than like a mass message.

Broadcasting is completely private. When you send a broadcast, each customer receives the message individually. They cannot see who else received the message and their replies go only to you, not to other recipients. Group chats, on the other hand, show everyone in the group to all participants and replies are visible to everyone. Broadcasting also has better compliance with WhatsApp rules and Meta guidelines.

Chat Mitra charges 0.20 rupees per conversation, not per message. A conversation is a 24-hour window where you can send multiple messages to the same customer for one charge. There are no subscription fees, no monthly minimums, and no hidden charges. You pay only for what you send. If Meta has additional charges for certain message types, those are clearly shown before you broadcast.

No, customers do not need to have your number saved in their contacts. Chat Mitra uses WhatsApp's official business API which allows you to send messages to any phone number regardless of whether it is saved. This means you can reach both existing customers and new prospects without them saving your contact first.

Chat Mitra supports broadcasting to thousands of contacts at once. You can send to 1000 contacts, 10000 contacts, or even larger lists depending on your needs. There are no hard limits on the number of recipients you can reach in a single broadcast. You simply upload your contact list and Chat Mitra handles the delivery to all contacts.

You can upload your contacts from Excel spreadsheets, CSV files, or directly from your CRM system. Chat Mitra lets you organize contacts into segments based on tags, demographics, purchase history, or customer type. You can add or remove contacts at any time and clean your list to remove duplicates or unsubscribed customers. Keeping your list organized helps you send targeted broadcasts to specific groups.

Yes, you can personalize broadcast messages using dynamic variables. Add placeholder variables like {1} for customer name, {2} for order number, or {3} for delivery date. When you send the broadcast, these variables automatically fill with each customer's specific information. Personalization increases engagement because customers feel the message is intended just for them.

You can send text messages, images, videos, documents, and links in broadcasts. You must use a Meta-approved WhatsApp template for all broadcast messages. Templates come in three types: marketing for promotions, utility for transactional messages, and authentication for OTP codes. Each template type has different delivery rules and approval requirements.

Always use Meta-approved templates for all broadcasts. Include clear unsubscribe options for marketing messages so customers can opt out. Only send to customers who have opted in to receive messages. Follow messaging frequency recommendations, typically one marketing message per customer per week. Include your business name so customers know who the message is from. Chat Mitra reviews your broadcasts before sending to help catch compliance issues.

The best time depends on your audience. Generally, business hours like 9am to 5pm weekdays work well for most businesses. However, some businesses find better engagement in early mornings or evenings. Use Chat Mitra's analytics to see when your customers are most active and responsive. You can schedule broadcasts for specific times to reach customers when they are most likely to engage.

Meta recommends sending no more than one marketing message per customer per week. For transactional messages like order updates or payment reminders, you can send as needed since customers are expecting them. Monitor your opt-out rates, spam complaints, and message response rates. If opt-outs increase or engagement drops, reduce your broadcast frequency. Quality over quantity matters more than sending many broadcasts.

Chat Mitra provides real-time analytics for every broadcast showing how many messages were delivered, read, clicked, and what responses you received. You can see individual customer interactions and export detailed reports. Track metrics like delivery rate, open rate, click-through rate, and response rate. Use this data to understand what messages work and optimize future broadcasts.

Yes, you can schedule broadcasts to send at any future date and time that you choose. This is useful for planning campaigns in advance or sending messages during peak hours when your audience is most active. You can also set up recurring broadcasts for regular messages like weekly offers or monthly billing reminders.

Chat Mitra shows you exactly which messages were delivered, failed, or bounced. If a message fails, you can see the reason. Common reasons include invalid phone numbers, customer blocking, or network issues. You can retry failed deliveries or remove those numbers from your list. Chat Mitra's support team can help troubleshoot delivery issues.

No, once a broadcast is sent, you cannot edit it or recall the messages that were already delivered. This is a WhatsApp Business API limitation for compliance reasons. However, you can send a follow-up broadcast with corrected information or create a new broadcast with different content for the next campaign.

Yes, Chat Mitra encrypts all data and stores it securely. Your contact lists and customer information are never shared with third parties. Role-based access control ensures only authorized team members can access your data. All data transfers use encrypted HTTPS connections. Chat Mitra complies with data protection standards and regular security audits verify system integrity.