ChatMitra Integrations

Studies show that 62% of Indian customers prefer WhatsApp for business communication. By integrating Razorpay payments directly into WhatsApp, you meet customers on their preferred platform, reducing friction in the purchasing process. This directly increases conversion rates and reduces cart abandonment. Additionally, customers can complete purchases without leaving WhatsApp or installing payment apps, making the experience frictionless and faster.

ChatMitra connects directly to your Google Sheets using secure API connections. When you update product information, prices, or inventory in Google Sheets, these changes automatically sync to your WhatsApp chatbot within seconds. This two-way sync means your customers always see current information, and you manage everything from one familiar spreadsheet. No manual updates or coding required.

Yes, you can integrate ChatMitra with multiple platforms simultaneously. However, we recommend starting with one platform to ensure smooth setup and testing. Once you are comfortable with the integration, you can connect additional stores. Each store can have its own automation rules and customer segments.

Razorpay supports over 100 payment methods including UPI, credit cards, debit cards, digital wallets like Google Pay and PhonePe, net banking, and EMI options. This wide variety of payment options means more of your customers can complete purchases using their preferred method. The integration also supports recurring payments for subscription based businesses.

The Razorpay integration typically takes 15 to 20 minutes to complete. You will need your Razorpay API keys from your merchant dashboard, and then follow the step-by-step integration guide in your ChatMitra admin panel. Our support team is available if you encounter any issues during the process.

Your Google Sheets should include column headers for product name, description, price, product category, product image URL, inventory quantity, product SKU, and any product variants. ChatMitra will automatically map these columns and sync the data to your WhatsApp catalog. A sample template is available in the ChatMitra documentation.

Yes, ChatMitra sends automated order tracking updates to customers through WhatsApp. Customers receive notifications when their order is confirmed, packed, shipped, and delivered. They can also ask your chatbot about their order status anytime, and receive real-time updates pulled directly from your Shopify store.

When a customer abandons their WooCommerce cart, ChatMitra can send them a personalized WhatsApp message with a direct checkout link. The message can include the items they left behind, incentive offers, and payment options. Many businesses see a 15 to 25% recovery rate with timely abandoned cart messages.

Yes, all data transfers between Google Sheets and ChatMitra are encrypted and secured using industry standard SSL protocols. We only access the sheets that you explicitly authorize, and you can revoke access anytime. ChatMitra complies with data protection regulations and regular security audits.

If a payment fails, the customer receives an instant notification in WhatsApp with the reason for failure. They can then retry the payment immediately using a different payment method or approach. You also receive a notification, allowing you to follow up if needed.