Manage Live Customer Conversations
with Complete Context
and Team Collaboration

This is a dedicated customer communication interface built on the WhatsApp Business API, designed specifically for businesses managing customer conversations at scale. Unlike web.whatsapp.com which mirrors your phone's WhatsApp, this platform is built for team collaboration with features like shared inboxes, order history viewing, and automation control. It works through the official WhatsApp Business API, meaning you don't need WhatsApp Business app installed and your entire team can access customer conversations from one dashboard.

Setup is straightforward and requires no technical expertise. You'll need a verified WhatsApp Business Account connected to Chat Mitra's platform. Simply sign into your Chat Mitra dashboard, navigate to the Live Chat section, and configure your preferences. The system automatically creates your webview interface. Technical requirements include a stable internet connection and a modern web browser. Most setups are completed within 15 minutes. Chat Mitra provides dedicated support to guide you through integration with your existing CRM or e-commerce platform.

Yes, this is one of the platform's strongest features. When a customer initiates a conversation, their complete interaction history appears alongside the chat window. This includes previous orders, purchase dates, product details, delivery status, and payment information. This contextual information allows support teams to provide highly personalized assistance without asking customers to repeat information. You can reference past purchases, acknowledge loyalty, and troubleshoot issues more effectively. The system integrates with major e-commerce platforms to pull real-time order data.

Chat Mitra's automation workflows can be temporarily suspended at any point during a customer interaction. When you receive a complex query requiring human judgment, click the pause button and the conversation switches to manual mode. All automated responses stop until you resume the workflow. This hybrid approach is ideal for handling edge cases like billing disputes or custom requests while maintaining automation for routine inquiries. The transition is seamless, and customers never realize they've switched from bot to human support.

The webview interface itself is completely free to use. You only pay for messages sent through the WhatsApp Business API at the rate of INR 0.20 per message plus applicable Meta charges. There are no monthly subscriptions, setup fees, or seat licenses. New users receive 50 free credits to test the platform, which typically allows 250 test messages. This pay-as-you-go model means startups and large enterprises can use the same infrastructure without being constrained by pricing tiers. You maintain full cost control.

Yes, the interface is fully responsive and optimized for smartphones, tablets, and desktop computers. Customer support teams can manage conversations on the go using mobile browsers. The desktop version provides the most comprehensive feature set with full keyboard shortcuts and advanced filtering options. While the platform requires an internet connection to function (conversations are stored on secure servers), message notifications can be configured to reach you through multiple channels including email and push notifications.

You must use a WhatsApp Business Account, not a personal WhatsApp number. The WhatsApp Business Account is a dedicated business profile that provides access to the official WhatsApp Business API. This distinction is important for compliance, message limits, and feature access. Chat Mitra handles the technical integration with the API, so you don't need to manage API credentials directly. The WhatsApp Business Account is free to create and takes approximately 5 minutes to set up. It must go through basic verification from Meta before you can send messages.

Since conversations happen in real-time through the webview interface, response times are typically measured in seconds rather than minutes or hours. Teams report average first-response times of 30-90 seconds during business hours. Having order history and customer context available immediately increases first-contact resolution rates significantly. Businesses using this approach report customer satisfaction improvements of 20-35%, primarily because customers receive faster, more informed responses. The consolidated interface means less time searching for information between systems.

Absolutely, this is ideal for businesses with support teams. You can set up role-based access controls so supervisors, support agents, and managers each have appropriate permissions. Multiple team members can view the same conversation simultaneously, and assignment features let you route chats to specific agents. Conversation notes and history are visible to all authorized team members, enabling smooth handoffs. You can also set up escalation workflows so complex issues automatically notify managers or specialists.

All customer conversations and data are encrypted in transit using industry-standard TLS protocols. Chat Mitra maintains SOC 2 compliance and follows GDPR requirements for data handling. Customer information is stored on secure servers with regular security audits. All message content is retained according to your data retention policy, which you can customize. Payment and sensitive information are never stored in chat logs. Regular security assessments and compliance certifications ensure your customer data meets international standards.

The platform scales seamlessly from a single operator to teams of 100+ agents. There are no per-seat licensing costs, so you're never penalized for growing your team. You can add team members instantly through the dashboard. Additional features for large operations include advanced analytics, reporting dashboards, performance metrics by agent, and sophisticated routing rules. Businesses that started with 1-2 support staff frequently scale to 10-20 person teams without changing platforms or rebuilding processes.