Chat Mitra is Your SafeGuard
Chat Mitra is committed to respecting and protecting your privacy. This Privacy Policy explains in detail the methods by which we collect, use, and safeguard the personal information you provide when using our services. By accessing or using our services, you agree to the terms outlined in this policy.
Our goal is to build a trusted relationship by being transparent about our privacy practices, and we encourage you to read this policy thoroughly to understand how your information is handled.
1. Information We Collect
At Chat Mitra, we collect various types of information when you interact with our website and services. This information helps us provide better services and personalize your experience.
- Personal Information:
When you interact with our services, we may collect identifiable personal details that you voluntarily provide, including:
- Name: Your full name, which is used for account creation, communication, and identification purposes.
- Email Address: Used for communication, notifications, and account management.
- Phone Number: May be collected to enhance customer service or to resolve inquiries.
- Business Information: Details such as company name, address, and job title that are necessary for processing business-related inquiries or transactions.
- Payment Information: If applicable, payment details for transactions such as subscription fees or product purchases.
- Usage Information:
This data is collected automatically when you use our website or services. It includes:
- Interaction Data: Pages you visit, links you click, time spent on each page, and the specific actions you take on our website. This allows us to understand how you engage with our platform.
- Session Data: Your login and session durations, including the frequency of access, help us analyze your behavior and optimize the user experience.
- Device Information:
To ensure our website functions optimally across various platforms, we collect device-specific details, such as:
- IP Address: Used for security purposes, to monitor activity, and to tailor services to geographic regions.
- Browser and Device Information: Type of device, operating system, browser version, and screen resolution. This data is essential for ensuring compatibility and providing a smooth experience.
- Cookies and Tracking Technologies: Used to store your preferences, identify return visitors, and track user behavior for analytical purposes. These help us understand how users interact with our services and offer a more personalized experience.
2. How We Use Your Information
We use the data we collect for the following purposes, all aimed at improving your experience with our services:
- To Provide and Improve Our Services: We process your personal and usage information to offer the best possible service, ensuring our website operates efficiently and effectively. The data we gather helps us resolve issues promptly and address any technical difficulties you may encounter.
- Communication and Support: We use your contact details to respond to inquiries, provide support, send updates about your account or our services, and offer customer service. Communication might include product updates, service improvements, or troubleshooting.
- Personalization of Experience: Based on the data we collect about your preferences, behaviors, and interactions, we tailor content, ads, and notifications specifically to your needs, helping us deliver a more relevant experience.
- Analytics and Research: Usage and device information are crucial for analyzing trends, user behavior, and improving the design of our website. This helps us identify areas for improvement and ensure the content and services are always evolving to meet user expectations.
- Legal Compliance and Protection of Rights: Your data may be used to comply with legal obligations, resolve disputes, and enforce agreements. We may disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
3. Information Sharing
We are committed to maintaining the confidentiality of your personal information. However, there are certain circumstances under which we may share your data:
- Service Providers and Third-Party Partners: We may share your data with trusted service providers who help us deliver our services. These may include payment processors, email marketing services, customer support tools, and other third-party vendors who assist in the operation of our website and services. These parties are contractually obligated to protect your data and use it solely for the purposes outlined by us.
- Legal Obligations and Compliance: In some cases, we may be required to disclose your information to comply with legal obligations, such as subpoenas, court orders, or other governmental requests. We may also share your data to protect our rights, prevent fraud, or ensure the safety of our users.
4. Cookies and Tracking Technologies
Cookies are small data files that are placed on your device when you visit our website. These help us improve your experience by remembering preferences, login credentials, and other customized settings.
- Types of Cookies We Use:
- Session Cookies: Temporary cookies that are erased once you close your browser. These cookies allow us to maintain your session while you're logged in or interacting with our site.
- Persistent Cookies: Cookies that remain on your device for a longer period of time, allowing us to remember preferences or settings between visits.
- Analytics Cookies: These cookies track and collect information about how you interact with our site. This helps us analyze trends, user activity, and make improvements to user experience.
- Targeting or Advertising Cookies: Used to track your browsing behavior across websites and provide targeted advertisements based on your interests.
- Managing Cookies:
You can control and manage your cookie preferences through your browser settings. You may choose to disable cookies or receive alerts when a cookie is being sent. However, please note that some features of our website may not function properly if cookies are disabled.
5. Data Security
We take the protection of your information seriously and implement a range of security measures to safeguard your data:
- Encryption: Sensitive data such as personal information and payment details are encrypted using industry-standard protocols to ensure confidentiality.
- Access Controls: We restrict access to your personal data to authorized personnel only, ensuring that your information is protected against unauthorized use.
- Security Audits: We regularly conduct security audits to identify potential vulnerabilities and ensure our systems are protected against cyber threats.
While we make every effort to protect your information, no data transmission over the Internet is entirely secure. Therefore, we cannot guarantee the absolute security of any information you provide to us.
6. Your Rights
As a user, you have several rights regarding the personal information we hold about you:
- Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a timely manner.
- Right to Rectification: You can request to correct any inaccuracies in your personal data, ensuring that we maintain up-to-date and accurate information.
- Right to Erasure: You may request the deletion of your personal information, subject to certain exceptions (e.g., if the information is required for legal compliance).
- Right to Object: You may object to the processing of your personal data for specific purposes, such as marketing.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format to transfer it to another service provider.
To exercise any of these rights, please contact us at chatmittra@gmail.com.
7. Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Chat Mitra. These links are provided for your convenience, and we do not endorse, guarantee, or assume responsibility for the content, accuracy, privacy practices, or any other practices of such third-party websites. Please be aware that these third-party websites may have different privacy policies, data practices, and security standards. By clicking on these links, you acknowledge that you are leaving our website, and you do so at your own risk. We strongly encourage you to review the privacy policies and terms of service of these third-party websites before providing any personal information. We shall not be liable for any loss, damage, or inconvenience arising from your use of third-party websites or services.
8. Changes to This Policy
Chat Mitra reserves the right to modify, amend, or update this Privacy Policy at any time, at our sole discretion. If any material changes are made to this policy, we will update the "Effective Date" at the top of this page and notify you through our website or by direct communication, as appropriate. Continued use of our services following the posting of changes to this Privacy Policy will signify your acceptance of those changes. You are encouraged to periodically review this policy to stay informed about how we are protecting your information. We may, at our discretion, notify you of significant changes through email or other means of communication.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise your rights under applicable data protection laws, please feel free to contact us at:
- Email: chatmittra@gmail.com
- Phone: +91 94088 66594
- Address: S-6, Vikram Chamber, Income Tax Cross Road, Ahmedabad, 380014, India
Our customer support team is available to assist you with any inquiries you may have. We are committed to ensuring that your personal data is handled with care and transparency.
11. Third-Party Services
In addition to providing our core services, Chat Mitra may engage third-party providers to enhance your experience. These third-party services include, but are not limited to, social media platforms, payment gateways, customer support tools, and analytics services. Please be aware that these third-party services may collect, process, and store your information according to their own privacy policies, which may differ from ours. Chat Mitra does not have control over, and is not responsible for, the privacy practices or data security practices of these third parties. We encourage you to review the privacy policies of these third-party providers before interacting with their services. By using our services, you consent to the collection and sharing of your data with these third-party services as described herein.
12. Children's Privacy
Chat Mitra’s services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we discover that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a child under 13, please contact us immediately. We encourage parents and guardians to monitor and supervise their children’s online activities to ensure their safety and compliance with this policy.
13. Governing Law
This Privacy Policy and any disputes arising from or relating to it will be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal actions, suits, or proceedings related to this Privacy Policy shall be brought exclusively before the competent courts located in Ahmedabad, Gujarat, India. By using our services, you consent to the exclusive jurisdiction and venue of these courts for the resolution of any legal matters that may arise. You also agree to waive any objections to such venue and jurisdiction.
14. Consent
By using Chat Mitra’s services, you acknowledge and consent to the collection, use, and sharing of your personal data in accordance with this Privacy Policy. If you do not agree to the terms of this policy, you are required to discontinue using our services immediately. Your continued use of our website or services after any changes to this Privacy Policy will constitute your acceptance of those changes. We may request additional consent for certain uses of your personal data, and in such cases, your consent will be explicitly sought.
15. Language
This Privacy Policy is written in the English language. If this policy is translated into other languages, the English version shall prevail in case of any discrepancies, inconsistencies, or conflicts between the translated version and the English version. The English version will govern any interpretation of the Privacy Policy and the legal obligations and rights outlined therein.
16. Effective Date
This Privacy Policy is effective as of December 3, 2024. It will remain in effect until superseded by a revised version or a new policy. We encourage you to review the policy periodically for any updates or modifications. Any updates to this Privacy Policy will be made available on this page, and the revised date will be indicated at the top of the page. Your continued use of our services constitutes your agreement to the updated Privacy Policy.
Thank you for your trust in Chat Mitra. We are committed to safeguarding your privacy and ensuring a secure online experience.