Refund Policy

1. Pricing and Charges

Chat Mitra operates on a pay per conversation model, charging ₹0.20 per conversation, plus applicable Meta fees. This pricing structure allows users to pay only for the conversations they use, providing flexibility and cost-effectiveness. Please note that charges are incurred based on the number of conversations initiated through the platform.

2. Refunds

Given the pay per conversation pricing model, refunds are not applicable. Users are billed based on the number of conversations initiated, and charges are incurred accordingly. We recommend reviewing your usage regularly to manage costs effectively.

3. Technical Issues

In case of continuous technical issues preventing you from using our service effectively, and if these issues are verified by our support team, a partial or full refund may be issued at Chat Mitra’s discretion. Users must contact our support team immediately if they face any issues.

Refunds, if approved, will be processed within 3 to 5 business days.

4. Unauthorized Charges

If you believe you have been charged incorrectly or for a service you did not authorize, please contact Chat Mitra’s support team. Upon verification of the claim, a full refund may be issued if the charge is found to be unauthorized.

5. Cancellation Policy

You may cancel your usage at any time. However, cancellation will only be effective at the end of the current billing cycle. No refunds will be issued for the remaining period of the usage, except under special circumstances that will be reviewed on a case-by-case basis.

6. Contact and Support

For any refund-related inquiries, please contact our customer support team. We are committed to providing prompt and personalized support to resolve any concerns.

• Email: [email protected]
• Phone: +91 94088 66594
• Address: Chat Mitra, I-504, Kp Residency, Near Avkash Park Ahmedabad 382350, India

7. Changes to This Policy

Chat Mitra reserves the right to update this Refund Policy at any time. Changes will be posted here with an updated effective date. Continued use of our services after changes constitutes acceptance.